What are the responsibilities and job description for the Sr Service Rep position at Lincare?
The Sr Service Rep performs equipment set ups, specifically concentrators, durable medical equipment, etc. in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.
- Complete equipment orientation checklists for new equipment and other necessary paperwork as required for new patient set up
- Instruct patient in the safe and proper use of equipment
- Make oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and routing system
- Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
- Perform minor equipment repairs and preventative maintenance on equipment both in the home and at the center
- For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
- Responsible for equipment maintenance per schedule recommended by the manufacturer
- Maintain company vehicle in clean and orderly manner
- Make daily inspections and complete proper paperwork
- Maintain established preventative maintenance schedule
- Clean rental equipment when returned to the center in accordance with policies and procedures
- Maintain cleanliness and organization of warehouse/storage area
- Follow FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
- Follow policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
- Work as on-call service representative evenings and weekends on an as scheduled basis
- Frequency is determined by the center size and the number of employees available to share in the responsibility
- Must respond in a timely manner and record information on Service Call Report
- May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
- Overtime may be required
- Act as group leader for service representatives
- Oversee warehouse operations
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