What are the responsibilities and job description for the Supervisor, Customer Pay position at Lincare?
This employee works to oversee and manage a team of collectors, all working to obtain payments from patients with past due balances.
Job Responsibilities:
- Ensure staff is meeting production goals, complying with company standards and federal collection laws
- Input data and create spreadsheets showing progress of staff's efforts to collect debt
- Supervise and coordinate activities of workers engaged in collecting overdue payments
- Review delinquent account records to determine which patients must be contacted for collection of overdue accounts
- Organize collection workloads according to degree and amount of delinquency and assign accounts for collection
- Assigns duties and examines work of subordinates for exactness, neatness, and conformance to policies and procedures
- Maintains harmony among workers and resolves grievances
- Takes necessary corrective action when necessary
- Communicates with field personnel, regional billing manager, and team regarding any issues that relate to work performance, paperwork flow, or A/R collections
- Motivate and grow subordinates to move up within the company
- Manage daily collector operations with blended inbound and outbound call volume
- Motivate Collectors staff to achieve standard metrics including but not limited to Dollars Collected, Abandonment Rate, Outbound Dial Volume, and Quality Metrics
- Recognize and reward Collectors through an Employee Recognition Program
- Deliver informal coaching sessions promptly and formal corrective action with specific behavioral recommendations in a reasonable amount of time
- Coordinate work schedules and production shift coverages
- Support the daily operations of the Customer Pay Department
#CC
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or correspondence and procedure manuals
- Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Work with mathematical concepts such as probability and statistical inference, and fundamentals of concepts such as fractions, percentages, ratios, and proportions to practical situations
- Define problems, collect data, establish facts, and draw valid conclusions
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Education and Experience:
- Associate's degree (AA) or equivalent from two-year College or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience
Customer Experience Supervisor Part Time
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