Recovery specialist

Alternate Locations : Dover, NH (New Hampshire); Charlotte, NC (North Carolina); Omaha, NE (Nebraska)

Work Arrangement :

Hybrid / Flexible : Work at home and use the office as appropriate for in-person collaboration.

Relocation assistance : is not available for this opportunity.

Requisition # : 73119

The Role at a Glance

We are excited to bring on a Recovery Specialist to join our Claims Organization supporting Group Protection in our Omaha, Charlotte, or Dover based office.

The Financial Services Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.

Training will be led by one of our dedicated trainers in a virtual setting, along with a cohort of peers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group.

As a Recovery Specialist will be responsible for managing the calculation and recovery of offsets, settlements, and overpayments of disability claims.

In this role, you will gather financial and other relevant information from customers, claimants, claims case managers, and vendors to validate benefits paid and calculate potential overpayments and negotiate timely, appropriate repayment arrangements and settlements.

What you'll be doing

You will pro-actively identify claims with potential benefits based on other income sources and establish offsets within the system.

In addition, you will document, update, and maintain claims accurately in defined tracking system with key dates and outcomes.

• You will collaborate with identified contact (vendors, claims case managers) via email and telephone to resolve issues and improve customer efficiencies.
• Analyze and calculate complex financial payments (VDI, variable tax, etc.) from customers, claimants, Disability Case Managers, and vendors.

Interpret policy / contract provisions, calculation modes, benefit offset options, and work earnings.

You will perform task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.

You will provide quality service at goal (or higher) and achieve production goals set for each daily task performed.

• You will support and promotes change management and / or departmental / enterprise initiatives within assigned area(s) of responsibility.
• You will consult with claimants and customers to explain calculations and collection processes. In addition, you will negotiate settlements and repayment plans while keeping within state and federal debt and collection guidelines.
• You will deliver and fosters a customer centric approach by providing value to customers beyond their expectations that demonstrates the priority of the customer’s needs and promise executes on follow-up

What we’re looking for

Must-have experience (Required) :

• High School Diploma or GED.
• 0-1 Years of claims experience with an Associate’s Degree or above OR 2-3 years of claims experience that directly aligns with the specific responsibilities for this position and no degree.
• Effective strong written, verbal communication skills and mathematical skills.
• Ability to maneuver through multiple systems / databases / platforms / software.
• Ability to be adaptable / flexible as business needs change.
• Ability to problem solve and make independent decisions, while providing compassionate customer service.
• Research and data entry experience in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice-to have Experience (Preferred) :

• Familiarity with medical terminology.
• Financial acumen
• Disability Contractual acumen

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives.

Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for YOU :

Clearly defined career tracks and levels to help you successfully manage your career

Leadership development and virtual training opportunities

PTO / parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity / technology tools and training

Pay Range : $22.84 - $28.85

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role.

The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.

Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses annuities, life insurance, group protection and retirement plan services.

As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa.

Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE : LNC) and its affiliates. Learn more at LincolnFinancial.com.

Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Follow us on Facebook , X , LinkedIn , and Instagram . For the latest company news, visit our newsroom .

Be Aware of Fraudulent Recruiting Activities

These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications.

Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms.

We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.

Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions.

Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes / candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group ( LFG ) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information.

Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY / TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

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Last updated : 2024-05-14

Salary : $23 - $29