LINCOLNSHIRE, IL
JOB TITLE: CATERING MANAGER
DEPARTMENT: SALES/CATERING
REPORTS TO: DIRECTOR OF SALES & EVENTS
ISSUE DATE: MARCH 1, 2024
PURPOSE AND PERFORMANCE GOALS
Solicit and capture social and catering only functions (that may include rooms), while maximizing the banquet space to meet and ideally exceed catering revenue goals. Position is responsible for booking catering business. Recommends program and procedural changes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):
- Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing,
mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.
- Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally
exceed sales goals.
- May be expected to plan, up-sell and detail the meeting/function with the client including: space
requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the
appropriate paperwork, including banquet event orders, group resumes, coordinate with the appropriate areas
in the hotel, resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.
- Prepare status and period end reports.
- Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their
strengths and weaknesses, to continually improve sales strategies and achieve goals.
- Professional and positive communication to both guests and fellow employees.
- Participate in communication and professional organizations to maintain high visibility and promote sales.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as
required.
SUPERVISORY RESPONSIBILITIES – Not applicable
QUALIFICATIONS
- Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu
development and pricing.
- Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.
- Requires ability to investigate and analyze current activities and/or information involving readily available
data and indicating logical conclusions and recommendations.
- Must possess communication skills in terms of the ability to negotiate, convince, sell and influence
professionals and/or hotel guests.
- Ability to drive to outside sales calls.
- Excellent hearing required for verbal interaction with guests and Employees.
- Excellent vision required for viewing set-ups.
EDUCATION AND/OR EXPERIENCE
More than two years of post high school education, but less than a degree from a four year college. Experience
required by position is from one to two full years of employment in a related position with this hotel or other hospitality organization(s).
LANGUAGE SKILLS
Excellent speech communication skills required for verbal interaction with guests and Employees. Excellent
comprehension and literacy required to develop marketing plan, create menus and programs, etc.
MATHEMATICAL SKILLS
Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable
PHYSICAL DEMANDS
Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 pound maximum) occasionally.
- Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.
- Mobility - ability to service clients on a moments notice, variable distances.
- Continuous standing - function observation, client site inspections (one hour minimum to four hours
maximum).
HOURS
Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends and night shifts.
- Employees are held accountable for all duties of job -
Acknowledgement:
I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.