What are the responsibilities and job description for the Golf Outside Service Ranger - Part Time position at Lincolnshire Marriott Resort?
JOB DESCRIPTION
LINCOLNSHIRE, IL
JOB TITLE: OUTSIDE SERVICE-RANGERS
DEPARTMENT: GOLF
REPORTS TO: DIRECTOR OF GOLF
ISSUE DATE: JANUARY 1, 2017
PURPOSE AND PERFORMANCE GOALS
Perform highest level of customer service to Crane’s Landing customers. Make sure players begin play at their assigned tee time and monitor/maintain pace of play around the course. Treat guests & fellow associates with respect and friendliness at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):
Customer Service:
- Address and report any safety issues immediately.
- Acknowledge and greet customers with a smile and in a friendly manner
- Know and conduct yourself with proper golf etiquette
- Be sensitive to the customer's need and make eye contact
- Be familiar with problem solving alternatives and reporting procedures
- Call customers by their name whenever you know it
General Duties:
- Address and report any safety issues immediately.
- Report to golf shop and review the day’s tee sheet.
- Starter will be stationed at first tee and ensure that players start at their assigned time.
- Provide information regarding the course, pace of play expectations, and other rules.
- Make rounds driving the course to monitor players are remaining in their assigned groups, keeping their order, and playing in a timely fashion.
- Remind players who violate course rules of expected conduct. Report any issues to the golf shop staff.
Miscellaneous Duties:
- Maintenance/cleanliness of parking lot/outside clubhouse.
- Change/fill water in coolers on course.
- Organizing and staging pull-carts
- Be available to contribute to team as needed.
Other contributions to Team as necessary.
SUPERVISORY RESPONSIBILITIES – not applicable
EDUCATION AND/OR EXPERIENCE
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience
LANGUAGE SKILLS
May be required: to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
MATHEMATICAL SKILLS
May be required: to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
REASONING ABILITY
May be called upon: to apply common sense understanding to carry out simple one- and two-step instructions; to deal with standardized situations with only occasional or no variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License.
PHYSICAL DEMANDS
Frequently walks, talks or hears. Occasionally sits, climbs, balances, and stoops. Occasionally lifts up to 25 pounds..
HOURS
Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
- Associates are held accountable for all duties of job -
Acknowledgement:
I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.
Job Types: Part-time, Seasonal
Pay: $14.00 per hour
Expected hours: 10 – 30 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Customer Service: 1 year (Preferred)
Ability to Commute:
- Lincolnshire, IL 60069 (Preferred)
Ability to Relocate:
- Lincolnshire, IL 60069: Relocate before starting work (Required)
Work Location: In person
Salary : $14
