Managed Services - Discovery - Legal Managed Services - Senior Manager

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Discovery - Legal Managed Services team will provide you with the opportunity to help our clients manage complex legal business processes. We help our clients protect their business in today’s evolving landscape by applying advanced and strategic approaches to information management. We focus on assisting organizations manage vast amounts of electronic data and navigate the legal and business processes demanded by critical events which includes litigation, regulatory requests and internal investigations.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

We're seeking a dynamic and forward-thinking AI/ML expert in Legal Services to lead the use of advanced models in eDiscovery and legal services. This expert will drive innovation and efficiency, creating a program for reliable AI and ML use, leveraging PwC's GenAI Factory and responsible AI framework to differentiate and attract clients to PwC Legal Managed Services.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
10 year(s)

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Fields of Study:
Law, Computer and Information Science

Preferred Knowledge/Skills:

Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs:

• Demonstrates intimate-level abilities with, and/or a proven record of success directing and defending the application of artificial intelligence, machine learning, and continuous active learning within eDiscovery and legal services;
• Possesses proven ability to establish and manage a program that guarantees the reliable use of AI and machine learning within the eDiscovery and CaaS domains;
• Demonstrates intimate-level knowledge of eDiscovery and contract analysis; and,
• Displays an in-depth understanding of Generative AI.

Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs:

• Develop and execute a comprehensive strategy for integrating AI, ML, and continuous active learning models into eDiscovery and legal services. Stay updated on emerging trends and technologies in AI and ML;
• Lead the development and implementation of AI-driven solutions for eDiscovery, contract analysis, legal entity management, and other legal services;
• Collaborate with cross-functional teams to design and deliver AI-powered tools;
• Oversee AI and ML projects, including scoping, budgeting, resource allocation, and timeline management; ensure projects are completed on time and within budget;
• Manage data collection, curation, and quality control processes to support AI and ML initiatives;
• Collaborate with data scientists and analysts to develop data strategies;
• Identify and implement the most suitable AI and ML models for specific legal service applications;
• Optimize models for performance and accuracy;
• Implement and manage continuous active learning processes to improve AI and ML models over time;
• Utilize feedback loops to enhance model accuracy;
• Work closely with clients to understand their needs and challenges, and provide AI and ML solutions that address those challenges;
• Build and maintain robust client relationships;
• Establish and confirm that AI and ML initiatives comply with legal and regulatory requirements;
• Implement robust security measures to protect sensitive data;
• Lead a team of AI and ML specialists and legal professionals; and,
• Provide mentorship, guidance, and foster a culture of innovation and collaboration.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.





For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-mgdsrvcsseniormanager