Front of House Customer Service

With the ultimate company goal of running a smooth and professional operation that provides superior service to the customer as well as financial success for Linford's, all of the administration's positions main focus will be to support and drive customer sales while maintaining accurate and organized records that will aid in the financial success of our company. The specific duties for this position will be as follows:

Receptionist/Telephone Sales/Data Entry

• Take incoming orders over the phone, helping customers with their business needs as well as trying to expand the number of items in their business. Work with the customers on any special order needs and forward as much information as possible to purchasing department.
• Take the orders off the internet, fax and answering machine. Enter all orders into the sales system; create an accurate sales order/pick list. Pass them to the warehouse or put them into the appropriate delivery slot for the future.
• When the orders have been pulled, make any necessary adjustments to the items on the shipper screens and print the invoices. Verify for accuracy and prepare paperwork for delivery or pickup.
• Create any credit memos, return for credits or adjustments for the invoices as needed.

Walk in Customers

• Assist walk in customers in a friendly and professional manner by taking orders and supplying product information. Pass orders to the warehouse for pulling. When the order is returned by the warehouse, complete the sales by printing the invoice and collecting payment on it. While the customer is waiting utilize the time to try and interest them in other items that we sell to help with expanding their business. Invite them to check out the shelves of samples and POS material.

Daily Office Support

• Process credit card payments daily, weekly and monthly as determined by the customer; help with maintaining accurate and current files for them in order to keep us legal as well as the cost of the system down.
• Sorting invoices, looking for any changes/adjustments. Create the necessary entry into Solomon for the adjustments.
• While sorting pull invoices and copy,fax or email dependent on the customers needs to ensure the accounting department has their copy for payment processing. Advise accounting if there is an issue with the list and information that they have supplied for the customers that have this process.
• File the invoices into numeric order.

General Office Support

• File monthly reports
• Keep the front are clean and tidy to present a good image for customers when they walk into our business.
• Cleanup old sales orders & shippers monthly
• Any other duties assigned

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Have you or will you complete the skills test assessments?
• Would you be happy with the hours and pay as advertised?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)
• Multi-line phone systems: 1 year (Required)
• Order entry: 1 year (Required)

Work Location: In person