What are the responsibilities and job description for the Itsm specialist position at LingaTech?
Collaborate and coordinate with members of the IT Asset Management (ITAM) program for asset and Configuration Management Database (CMDB) related functions · Mentor service management professionals, fostering a culture of continuous improvement and collaboration · Recommend, monitor, and report on key performance indicators (KPI’s) related to service management processes to track process performance · Lead the change and problem-management processes, ensuring adherence to standards and procedures · Performs related duties as assigned.
Desired Skillset The ideal candidate will have extensive ITSM experience with a minimum of five (5) years of expertise as ITSM specialist, a minimum of three (3) years as an ITSM Change Manager, experience implementing and leading a Change Advisory Board (CAB), and an understanding of the ITSM process relationship with IT Asset Management (ITAM).
Additional beneficial skills include : · ServiceNow platform experience in Project, Demand, Request, Change, Problem, and Incident, Software Asset Management Professional (SAMPro) and Hardware Asset Management Professional (HAMPro) · Proven experience as a Problem Manager · ITIL Certification · Experience leading enhancements and updates with cross-functional teams · Experience in managing multiple initiatives, establishing deadlines, and mitigating risks · Organization Change Management (OCM) · ServiceNow Certified Administrator (CSM). Powered by JazzHR
Last updated : 2024-10-04
