IT Specialist

SECURITY RESPONSIBILITIES

Colleagues have a responsibility to comply with information security policies, procedures, laws, guidelines, contracts, and regulations as set forth by Lirio. Colleagues are required to read security and privacy policies and procedures, participate in privacy and security training, report suspected or known incidents, and sign various attestations agreeing to comply with the guidelines listed in said agreement.

SUPERVISORY RESPONSIBILITIES

☐   Direct the work of others, including, but not limited to, planning, assigning, scheduling, and reviewing work.  Holds colleagues accountable to quality standards and reviews performance. Responsible for hiring, training, developing, coaching, retaining, and terminating colleagues.

☒  Not applicable.

ADDITIONAL INFORMATION

CUSTOMER FOCUS

☒  Position primarily serves internal colleagues.

☐  Position primarily serves external customers.

☐  Position serves both internal and external customers.

CONFIDENTIALITY

☒  Access to and/or works with sensitive and/or confidential information

☐  Not applicable

HIPAA

☒   Access to and/or works with PHI / ePHI. Adheres to HIPAA regulations and compliance

☐  Not applicable

KNOWLEDGE, SKILLS, & ABILITIES

MINIMUM EDUCATION

☒  High school diploma / GED

☐  Associate degree or equivalent experience

☐  Trade or technical school (certificate or diploma)

☐  Bachelor's degree

☐  Master's degree

☐  PhD

MINIMUM WORK EXPERIENCE

☐  0-3 years

☒  3-5 years

☐  5-7 years

☐  7-10 years

☐  10 years

INDUSTRY EXPERIENCE

Healthcare, Finance, or other regulated industry

Customer service experience in a technical role

SYSTEM(S) EXPERIENCE

Required: Microsoft Windows, Mac OS, IOS,

Strongly Preferred: Azure, Microsoft 365, Microsoft PowerAutomate, Microsoft Forms

Preferred: Jira Service Management

CERTIFICATIONS & LICENSES

Preferred: A , Network , Security , Cisco, Apple, Microsoft, cloud certifications, ITIL

OTHER COMPETENCIES / QUALIFICATIONS

Jamf, LastPass, Teams, Slack, Zoom, Code42, PowerShell, Cylance

COMPUTER SKILLS

☐  Moderate Computer Skills (Basic use of email, word processing, spreadsheets, databases, graphics, etc.)

☐  Advanced Computer Skills (Able to use email, word processing, computer systems, etc. to their fullest capacity)

☐  Technical Computer Skills (Basic programming, relational databases, and operating systems)

☒  Advanced Technical Computer Skills (Advance programming, relational databases, and operating systems)

COMMUNICATION SKILLS

☒  Moderate Communication Skills (Immediate peers & peers in other departments)

☒  Complex Communication Skills (Peers and leadership)

☐  Organizational Communication Skills (Company-wide)

DECISION MAKING ABILITIES

☒  Job Specific Impact

☐  Department Specific Impact

☐  Organizational Impact

PROBLEM SOLVING SKILLS

☐  Routine Business Problems

☒  Varied / Complex Business Problems

☐  Organizational Business Problems

WORKING CONDITIONS

PHYSICAL REQUIREMENTS

The physical demands are representative of those that must be met by a colleague to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

While performing the duties of this job, the colleague is occasionally required to stand; walk; sit for extended periods of time; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; speak or hear.  The colleague must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment.

Work from home options available.

Noise level in the work environment is typical for an office environment.

HOURS / SHIFTS

☒  Monday - Friday; flexible schedule averaging 40 hours per week for full time colleagues

☐  Approximately 20 hours per week for part-time colleagues

TRAVEL

☒  Minimum overnight travel (up to 10%) by land and/or air.

☐  Moderate overnight travel (25% - 50%) by land and/or air.

☐  Frequent overnight travel (more than 50%) by land and/or air.

BENEFITS

Effective on 1st day of employment:

·       Medical (HSA or FSA available)

·       Dental

·       Vision

·       Short-term disability

·       Long-term disability

·       Life & AD&D

Available after 2 months of employment

·       401K

10 paid holidays

Robust time off policy

OTHER