What are the responsibilities and job description for the Service administrator position at Lithia & Driveway?
Dealership :
L0181 Mercedes-Benz of Des Moines
MERCEDES BENZ of DES MOINES
We are currently seeking an individual who has excellent phone etiquette and communication skills. Our ideal candidate is organized, has great time management, and customer service experience.
They work well independently but can also be a team player. If this sounds like you - APPLY TODAY!
As part of the largest retail automotive dealership in the country with over 300 locations, our company culture, benefit package, and growth opportunities are just some of the reasons you should APPLY TODAY!!
Responsibilities :
- Schedules appointments for service via telephone, e-mail and in person.
- Welcome clients when they arrive in the Service Area. Determine the nature of visit and escort the client to the appropriate department / area.
- Inform and introduce the client to the Advisor and explain the nature of the visit. Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.
- Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.
- Provide administrative support to the staff when necessary.
- Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturer's warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
Process warranty claims in a timely manner, as the repair orders are closed.
Qualifications :
- Communication skills communicate effectively with others.
- Time Management ability to manage one’s own time.
- Customer Service Experience
We offer best in class industry benefits :
- Competitive pay
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.
We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Last updated : 2024-05-17
