Office Manager

About Us:

We are a leading speech therapy clinic dedicated to helping children of all ages improve their communication skills and enhance their quality of life. Our team of experienced speech-language pathologists is committed to providing personalized and effective therapy services in a supportive and compassionate environment.

Position Summary:

We are seeking a highly organized and detail-oriented Office Manager to direct and coordinate the overall operations of a multi-clinician office. The office manager will play a crucial role in ensuring the clinic flow and organization while maximizing cash flow and patient relations.

Qualified Candidates:

• Management/supervisory experience of at least 2 years preferred
• Experience with outpatient practice management, customer service, clinic scheduling, referral management, and insurance verification processes preferred.
• Proficiency in Mac operating systems, EHR/EMR systems (we will train on our specific system), billing procedures (will train), Google Suite, and social media platforms. Preference for experience with Canva.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Excellent communication and interpersonal skills
• Attention to detail and accuracy in handling sensitive and confidential information, such as patient records and billing data.
• Ability to work independently with minimal supervision and collaborate effectively as part of a team.

Responsibilities:

• Manage day-to-day clinic needs, including maintaining patient records, filing, and data entry.
• Answer phones, respond to inquiries, and provide information about our services to potential and existing clients.
• Handle billing and insurance processing, including verifying insurance coverage, submitting claims, and following up on outstanding payments.
• Maintains financial goals of practice by ensuring efficient and timely billing and collection process. Review current status of patient accounts to identify and resolve billing and processing problems in a timely manner.
• Ensure and maintain electronic documentation
• Coordinate scheduling for therapy sessions, evaluations and staff trainings.
• Maintain staff schedule and manage vacation requests
• Participates in the development of facility strategic plans, goals and objectives
• Create content and promote clinic through social media sites
• Maintain cleanliness and organization of the office space, including waiting areas and therapy rooms.
• Assist therapists with administrative tasks as needed, such as preparing materials for sessions or compiling progress reports to input into systems.
• Performs other duties as assigned

To Apply or for More Information: Contact Ashley Brigeman: ashley@littlebigloud.com

Please attach your CV and a cover letter outlining your qualifications and why you are interested in joining our team.

Job Type: Full-time

Expected hours: 35-40 per week

Benefits:

• Competitive salary commensurate with experience.
• Paid time off and holidays.
• Positive and supportive work environment.

If you are passionate about supporting a team in an office environment and have the skills and experience to excel in this role, we encourage you to apply. We look forward to hearing from you!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Schedule:

• Choose your own hours
• Monday to Friday

Ability to Relocate:

• Oak Ridge, TN 37830: Relocate before starting work (Required)

Work Location: In person