Job Posting for Assistant Manager at Little Caesars | Southeastern Pizza + Melotte Enterprises
As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.
Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
Utilize the huddle board to effectively position the team
Know and support appropriate personnel policies, labor laws and safety procedures
Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
Transition into opening/closing duties
Make guests really happy by providing great guest service
Resolve guest complaints/issues
Lead team members to open, transition, and close shifts
Manage and organize the line and delegate duties to team members
Know and uphold standards for product quality
Work the line as needed
Promote sales on the shift through suggestive selling and knowledge on in-store promotions
Execute and support all food safety requirements and practice
Control food costs, labor, waste, and cash on the shift
Count drawers and follow proper daily cash handling procedures
Complete additional e-learning as required
The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.
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