Customer service representative

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues. A company that invests in its future by investing in you.

Little Caesars / Blue Line Distribution is a company where our colleagues make an impact.

Blue Line Distribution, the in-house food distributor for Little Caesars, is now hiring for a full-time Customer Service Representative for our Greensboro, North Carolina Distribution Center.

The person we are looking for is courteous, professional and provides prompt service to customers. Must be able to handle all customer service duties including order taking, customer complaints, delivery appointments, pick up requests, and support online ordering.

Essential Job Functions :

• Ensures customer food and equipment orders are processed timely and accurately into the system, confirming all orders are complete, and coordinating daily tasks / communicating out of stock items.
• Processes labels and generates pick lists as needed.
• Continuously keeps updated with product knowledge and current marketing programs in order to effectively assist the customer.
• Assists customers with add-ons / special deliveries and will calls by ensuring order is received by warehouse personnel in a timely manner.
• Processes accurate orders, billing and check remittance for Pizza Kits.
• Daily scanning of Proof of Delivery (POD) invoices.
• Ensures credit memos are issued in a precise and timely manner.
• Schedules receiving appointments.

Required Knowledge, Skills and Abilities :

• High school diploma or equivalent.
• Minimum 6 months’ quick service restaurant operations experience or similar experience preferred.
• The ability to type at least 60 words per minute.
• Proficient with Windows and basic data processing.
• Evidence of the ability to be collaborative with, and communicate clearly and effectively, with all types of customers who contact the customer service team.
• Demonstrated ability to listen, ask questions, follow-up, and address client concerns.
• Customer focused attitude with excellent phone etiquette and experience dealing with frustrated or difficult customers.
• Must demonstrate experience in a fast-paced workplace and ability to be flexible and responsive.
• Evidence of organizational skills with the ability to prioritize workload and handle multiple priorities concurrently.
• Proven ability to function in a team environment, supporting team members when needed.
• Evidence of ability to use proper English, spelling, grammar and punctuation when taking comments from customers, entering comments into computer and producing customer response letters.

Ability to collect and tabulate historical data.

Experienced in multitasking in a fast-paced environment.

Preferred Knowledge, Skills and Abilities :

Customer call center experience.

Work Environment :

• This role routinely uses standard office equipment such as computers, phones, and headsets.
• This position requires supporting customers on various work schedules that include holidays, weekends, and evenings.

Last updated : 2024-04-25