Help Desk Technician

About Little Flower,

Little Flower Children and Family Services of New York is a not-for-profit charity serving children, families, and individuals with developmental disabilities across New York City and Long Island. Our staff of over 600 people provide caring and professional services to nearly 2,000 people every year. Since 1930, Little Flower has been committed to improving the lives and well-being of those we serve by providing foster boarding home care, residential treatment care and where appropriate, adoption. Our work focuses on strengthening the family so that they can provide a safe nurturing environment for raising children and to overcome a myriad of obstacles that threaten a child’s safety.

Summary Job Description

Little Flower Children and Family Services is seeking to hire a Full-Time Help Desk Technician for our Brooklyn location. This position requires traveling to our other sites on Long Island and in Queens. The Help Desk Technician will be responsible for assisting staff with basic operation of computers, laptops, mobile devices, video conference system, printers, scanners, and other peripherals. Technician will be responsible for providing aid and training to all staff with basic features of Microsoft Office 365 Suite including Outlook, Word, Excel, and TEAMs. Under general supervision, an employee in this class will troubleshoot hardware issues related to desktops, laptops, mobile devices or peripherals and software issues relating to Operating System, Microsoft applications, 3rd party software, and network connectivity.

We are currently looking for two candidates to join our team!

Principle Responsibilities

• Train and assists staff on the basic operation of computer, laptops, mobile devices, video conference system, printers, scanners, and other peripherals.
• Train and assists staff on the basic operation of software applications used by the agency.
• Identify and redirects Legacy and Intranet software problems to Information Systems staff.
• Identify and correct operating system problems, windows update or browser plugin issues.
• Analyze hardware problems and take corrective action. Repair hardware or contact maintenance technician or vendor with follow up to a resolution.
• Enter Ticket for each job duty encountered.
• Log daily work, problems, communication problems, and system downtime.
• Contact NYS Connections help desk with problems related to NYS computers. Assist staff having difficulties with NYS computers, notebooks, mobile devices, peripherals, and equipment.
• Assist NYS Connections help desk if necessary.
• Maintain the Information Systems Department Inventory database consisting of computers, laptops, mobile devices, peripherals, and equipment.
• Responsible for labeling, maintaining, and cleaning all computers, notebooks, mobile devices, peripherals, and equipment on a regular basis.
• Trace, test, and fix network cable if damaged. Maintain documentation on cable runs. Brooklyn, NY 1 Job Description: Page | Little Flower Children and Family Services, NY Job Description
• Carry out tasks assigned by supervisor. Report to supervisor daily to discuss any difficulties encountered.
• Responsible for disassembly, assembly, and installation of moved computer equipment.
• Secure all equipment as per instructions.
• Maintain a working knowledge of all Computer Operating Systems implemented by the Agency.
• Maintain a working knowledge of all applications that that the agency implements including but not limited to MS Office, publishing, spreadsheet, word processor, database, and mail software applications, NYS applications and any in-house applications.
• To maintain and answer in a timely manner Cell phone, walkie-talkie and/or any other agency issued communication equipment.
• Responsibilities include participating in configuring and setting up equipment for employees; implementing technology initiatives as assigned in accordance with agency strategy; and diagnosing end-user technical issues in the areas of applications, operating systems, hardware, network connectivity, server backups, printer installation.
• Skill in the operation of electronic data processing equipment.
• Strong oral and written communication, time management and organizational skills are necessary
• Good communication skills and be able to work both independently and as a member of a team
• Independently resolve most issues with Windows 10,11 network printers and VoIP
• Travel to other Little Flower locations as needed.
• Perform additional duties as assigned by supervisor.

Minimum Requirements:

• A Certification or experience in computer hardware, software and networks preferred.
• Ability to work and be available during 9 am – 5 pm M-F shift
• Availability to work after hours and weekends (infrequent & compensated)
• Strong knowledge of Windows 10-11
• Strong knowledge of the MS Office suite
• Self-motivated and high level of enthusiasm
• Take a personal interest in, and responsibility for quality of work performed
• Ability to articulate technical information clearly and simply to non-technical people

Travel Requirements:

• This is a hybrid position, primarily based in Wading River, but may require periodic traveling to other locations, such as Brooklyn.
• A valid NYS driver’s license is required.

Little Flower Children and Family Services of New York provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status