Job Posting for Remote Care Navigator (BCBA) - Full-time, PST Hours at Little Otter
The Role
Reporting to the Director of Customer Success, we are looking for mission-driven team members who are excited to participate actively in growing the Little Otter team within the Operations & Customer Support team. You must be able to work Monday through Friday with a mixed schedule of 12-8pm PST, 11am-7pm PST, and 10am-6pm PST.
Responsibilities:
Using clinical engagement skills, conduct introductory Kickoff Sessions with incoming Little Otter families to welcome them to our platform, identify specific needs, schedule, and connect them with Little Otter services.
Help families navigate through the Little Otter platform and care system, assisting them on all non-clinical aspects of care, including scheduling, billing, and other care-related questions.
Reinforce the importance of connecting families into care quickly by scheduling care sessions.
Provide administrative support for families in care with Little Otter, including creating super bills, invoicing, and answering questions.
Facilitating collaborative care and providing support to the clinical team.
About You:
Holds a Board Certified Behavior Analyst (BCBA) credential or is a Licensed Occupational Therapist
Masters degree in Child Development, Education, Psychology, Social Work, Counseling, or related field
Model empathetic support and feedback when you work with parents & caregivers
Comfortable with technology and want to improve the way that tech can empower families and providers
Comfortable delivering email-based, chat-based and/or video-based support to families
Excited to partner with software engineers and a coordinated care team to provide high-quality care to families
Believe strongly in multi-disciplinary care and measurement-based methods
Interested in learning and collaborating with the best early childhood mental health professionals in the country
Self-directed and feel comfortable in a startup environment that is changing and growing quickly
Excited to solve problems and take charge in connecting families into quality mental health care on a digital platform
At least 2 years of experience working with children and families
Experience and confidence in using electronic medical records & technology systems
Why Us:
Innovative, remote team with support for provider wellness
A collaborative community of mission-driven professionals who want to help children and families
Working with top leaders in the field working to change the landscape of family mental health
Opportunities for salary positions in the future alongside company growth
Total Rewards:
Competitive Salary: $50,000-$60,000 annually
Medical, Dental, and Vision for you and your dependents
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