Clinic Manager - New Braunfels

HS Diploma and: an Associate’s or Bachelor’s degree in Business, Nursing, Health Care Administration, Business Administration or Management is required.

• RN, LPN, MA, NCT, RT or other applicable clinical license or certificate is beneficial.
• 1 year of experience in the supervision of staff, including HR issues and performance evaluations.
• 1 year of experience in a leadership role
• 1 year of experience with an EHR to include patient registration, insurance verification, charting, and billing/coding.  
• eMDs EHR experience is preferred
• 1 year experience with Inventory Management
• 6 months of experience with Scheduling staff
• Strong communication skills
• Strong written skills
• Time Management Skills
• Knowledge of Compliance, OSHA, Safety and HIPAA regulations
• Experience with Hiring and training
• Basic accounting knowledge and ability to read financial statements is preferred
• Full Covid 19 vaccination is an essential requirement
• American Heart Association BLS certification required prior to start date.
• Knowledge of Medical Assisting skills preferred

• Oversees all day to day operations, including staffing, patient flow and compliance with operational and clinical standards, and identifies opportunities for improvement within the center
• Holds Daily Huddles and regular staff meetings with clinic team to review issues, processes, and communicates new developments and addresses performance improvement opportunities
• Time allocation is expected to be approx. 25% admin (Clinic Manager duties)/75% working clinic shifts. This allocation may flex depending on patient volumes and corresponding staffing requirements
• Interview, hire, train, and supervise clinic staff with the assistance of HR personnel and LS management team as needed
• Develop and lead the execution of goals and objectives in support of overall clinic performance and operations
• Ensure resources are available, including supplies and equipment, to maintain effective center operations
• Coordinate with Marketing team on outreach efforts to build favorable relationships with local schools, pediatricians and primary care physicians to grow referrals and patient volumes
• Communicate regularly with LS management and providers as needed to quickly resolve issues, coordinate with peers at other centers (markets) and provide recommendations as required
• Depending on specific clinic need, as well as Clinic Manager’s background/experience and licensure, will cover shifts either in the front office or clinical areas.
• Maintain center operations in compliance with regulatory requirements standards and clinic accreditations
• Provide leadership and guidance to improve patient, provider, and staff satisfaction
• Fosters a strong, collaborative relationship with clinic providers and staff
• Serves as a day-to-day liaison for our provider staff, providing leadership support to our team of physicians, practitioners, and PA’s
• Responsible for creating a fair, open environment for all teammates. Ensures consistency of treatment and application of policy
• Reports directly to VP Operations
• Assists with the resolution of patient complaints with follow-up and reports complaint results to VP Operations and if necessary  HR Manager and CEO
• Administers monthly schedule (non-providers), approve requests for time off & assists with completion of time cards for clinic(s) staff for payroll
• Notifies HR  Manager of personnel changes and requirements in a timely manner
• Documents employees’ attendance records and disciplinary action.
• Communicates with HR Manager for personnel issues
• Notifies VP of Operations, CMO, and HR Manager immediately if/when OSHA or HIPPA violations occur. Completes all reports/paperwork in a timely manner. 
• Conduct timely and constructive annual performance evaluations of direct reports.
• Handles discipline and termination of employees as needed and in accordance with company policy
• Ensures patient safety and assists with company safety program
• All other duties as assigned

• Ability to work independently with detail and accuracy
• Ability to establish and maintain effective working relationships with employees, providers, management and patients. 
• Possess managerial and diplomacy skills
• Ability to address and manage conflict in a direct and professional manner
• Ability to communicate clearly both written and verbally 
• Ability to work in a fast-paced clinical setting
• Ability to travel by car in the service area on a regular basis
• Ability to train, motivate and supervise staff
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)

Salary : $48,000 - $61,000