Customer Operations Associate

LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world. Our platform powers insights and experiences centered around the needs of real people, and in ways that keep the Internet open for all. LiveRampers thrive on building together with curiosity and humility—and have a good bit of fun along the way. We’re always looking for smart, kind, and creative people to grow our team and impact.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

The Customer Operations Associate (COA) supports customer-facing revenue-related operations for LiveRamp’s Data Marketplace and digital activation business. You will be a key member of the customer support team, with responsibility for tracking, reporting and analyzing client usage of LiveRamp’s products and services, and ensuring the timely and accurate processing of customer revenue data. You will directly contribute to the identification of opportunities for customer revenue growth with LiveRamp.

Responsibilities:

• Partner with customers to track, collect and pre-process monthly usage data to feed into our downstream billing and financial processes.
• Create work orders, statements of work and Salesforce opportunities, and work with customers on sign offs for billing purposes.
• Keep track of changes to contracts and pricing terms of your customers, communicate impacts to both internal and external stakeholders and apply updates to our processes and internal systems as needed.
• Partner with our internal Data Usage and Billing teams to resolve issues as they arise.
• Work closely with our Customer Success and Commercial teams, and directly with our clients to understand how our products and services power their businesses. Understand the ins-and-outs of digital advertising and the data used to power campaigns.
• Answer follow up questions and be the LiveRamp expert on calls with internal and external stakeholders regarding data usage and billing.
• Aggregate, analyze data and present usage activity and trends to business teams and management.
• Identify areas of improvement and growth, make recommendations towards enhancing processes and growing the volume of data used by our customers to activate and measure campaigns through LiveRamp.
• Support technical initiatives related to usage data feeds, product functionalities and customer experience.

Qualifications:

• 1-3 years experience in customer-facing campaign operations, revenue operations or business operations for enterprise/strategic accounts.
• Experience in advertising, or digital marketing is a bonus.
• Remarkably detail oriented, organized multitasker, driven and proactive.
• Proficient in Excel, Google Sheets, Tableau or similar data aggregation products. Ability to extract insights from large amounts of raw data.
• Ability to learn using new tools quickly, and to teach others how to use these tools.
• Superb communication skills, both verbal and written. Ease interacting with clients to collect information and ease in presenting insights to management.
• Diligent and prompt, working as needed to track usage activity, report required information in a timely manner and answer questions quickly and accurately.
• Ability to work both collaboratively and independently, and to bring in appropriate resources as needed.
• Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions)

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Whole Health Package: Medical, dental, vision, life, disability, long term care, accident and critical illness insurance, pre-tax accounts (health, dependent and commuter), and a family forming benefit through Carrot. Plus Milk Stork, backup child and elder care, and discount on pet insurance, mental health support (via Talkspace)
• FlexPerks reimbursement program to provide flexibility and choice ($375/quarter) for fitness, emotional, financial, family, travel and entertainment, convenience and security expenses. (U.S. LiveRampers)
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program—we prove you with equipment and tools to be your most productive self, no matter where you're located.
• Location: Phoenix, AZ

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.