What are the responsibilities and job description for the IT Desktop Support Tech position at LJA Logo 2023?
Title: Desktop Support Technician
Division: IT
LJA is an employee-owned company, and our people carry pride into their projects and their workplaces. We have talented employees across the nation and are always looking for exceptional individuals to join the LJA team. With 50 office locations, LJA is growing and ready for talented people to help us build our future. We offer great benefits and are 100% employee-owned.
LJA Engineering is seeking a highly motivated Desktop Support Technician to join our IT Department. This individual will be responsible for answering and resolving technical support issues with workstation hardware & software products, as well as day to day IT operational tasks as required.
General Responsibilities:
- Maintain, repair, and troubleshoot computer systems, computer peripherals and software packages.
- Respond and complete detailed support requests, including steps and time to resolve, while meeting SLAs.
- Assist management in creating documentation pertaining to computer troubleshooting and usage.
- Install and update desktop software including but not limited to, AutoCAD/Civil 3D, Bentley products, Office 365, Adobe products, various engineering software applications and other basic software programs.
- Image and deploy new workstations for new employees including installation, cabling, verify deliverables, and orientation.
- Troubleshoot and provide user support including setup for video conferencing, and printer maintenance/support.
- Train end users on computer, email, audio/video, and telecommunication features and functionality.
Required Qualifications:
- Associate degree and/or equivalent work experience. High school diploma or GED
- Microsoft Networking, Active Directory, TCP/IP, DHCP, DNS, RDP, and VPN access required
- Proficient in Microsoft Operating Systems.
- In-depth understanding of LAN concepts
- Ability to prioritize and manage several milestones and projects efficiently.
- Certifications a plus (ITIL, A , MCP, etc.)
- Excellent customer service skills and strong critical thinking skills
- Ability to multitask and work independently.
- Strong verbal and written communication skills
Required Experience:
- 1 year of hands-on experience in Information Technology preferred.
- Experience working in a medium size business or larger.
- PC imaging and deployment knowledge/experience, Windows O/S.
Working Conditions:
- Office work and travel between offices for required hands-on tasks.
- Ability to move large packages, personal computers, and other hardware.
- Occasional nights and weekend job duties.
Organizational Relationships:
- This position reports to: IT Helpdesk Manager
- Titles of positions reporting to this position: None
