What are the responsibilities and job description for the Structural Engineering Client Service Manager position at LJB Inc?
Description
LJB Inc. is a national engineering firm that provides civil and structural engineering, as well as geospatial, safety and environmental services. Our diverse expertise, client base, and geographies have enabled LJB to serve clients in all 50 U.S. states and several countries.
At LJB, we think bigger and are committed to improving the quality of life for our clients, communities, and employees. For more than 50 years, LJB has been designing ways to connect people and communities safely and efficiently. As a full-service transportation team, we have the diverse capabilities and proven know-how to design solutions that meet today’s needs and tomorrow’s demands.
We are currently seeking a candidate to fill the role Client Service Manager for our Safety team. The CSM will support existing clients and create new opportunities for LJB. We are open to candidates local and not local to Dayton, OH; Charlotte, NC; Houston, TX working in-office or remotely within the US.
Pay: $115,000 - $175,000/year
CLIENT SERVICE MANAGER ESSENTIAL FUNCTIONS:
- Develop and implement a plan to build new client relationships.
- Maintain and develop client relationships to secure new projects.
- Engages in networking events (e.g., conferences and industry organizations).
- Conduct discovery meetings with prospects and write meeting summaries.
- Document events and activities associated with client meetings, events, organizational events, etc.
- Support, as the client manager, proposal development led by the project manager for services including training, assessments, design, turnkey, inspection, asset management, etc.
- Collaborate with team members to ensure delivery capability, project execution, continuity of communication, and advancement of client relationships.
- Attend planning meetings in Dayton and other LJB offices.
Additional Responsibilities and Duties:
- Tracks and manages client engagement activity, using CRM and other methods.
- Travel to client locations with some overnight travel as required. This may vary depending upon home location and will likely average 30%.
- Develop and successfully implement strategic client plans.
- Provide and/or participate in product and service training.
- Provide timely expense reporting and submissions.
- Other duties as assigned.
CLIENT SERVICE MANAGER ESSENTIAL CREDENTIALS:
Education:
- B.S. degree in architecture, civil engineering, or construction management, or B.A. in sales/marketing related field (10 years of experience in successful marketing/sales will be considered in lieu of a college degree).
- Professional Engineer (PE) or another professional license preferred.
Qualifications:
- 5 years of sales experience preferred.
- Previous experience as a client manager or with client management required.
- CRM database experience preferred.
- Experience in and with professional services (specific to A/E/C industry preferred).
LJB offers competitive compensation packages, which includes paid time off, a 401(k)/profit sharing plan, tuition reimbursement, flexibility, and mobility. LJB Inc. is an Equal Opportunity Employer including veterans/disabilities. If you are a self-starting individual who wishes to join an established team that believes in excellence in the workplace, this opportunity is for you.
Note: At the current time LJB will not sponsor applicants for work visas.
Recruiters or staffing agencies: LJB Inc. is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a LJB Inc. employee without a current, fully executed agreement on file. Please direct all communications to the HR team.
Salary : $115,000 - $175,000
