FT Assistant Manager

ASSISTANT MANAGER
JOB DESCRIPTION

UPDATED MAY 2022

REPORTS TO: Store Manager

POSITION OVERVIEW

In partnership with the Store Management Team, cultivate an inclusive culture that provides equitable opportunities and drives Associate and customer engagement. Lead activities required to achieve all store goals which includes financial objectives, Customer service, people management, operational controls, asset protection and safety, and merchandise presentation.

RESPONSIBILITIES/ACCOUNTABILITIES

• Drives revenue by proactively managing the Customer experience while effectively performing Manager On

Duty responsibilities.

• Ensures that the Customer remains the top priority while balancing required tasks and overall store operations.
• Drives results & anticipates Customers’ needs while clearly communicating store and individual performance goals to motivate Associates.
• Coaches Associates “in the moment” on Customer interactions and performance to maximize productivity and capture Customer opportunities.
• Supports the store’s business strategy and adjusts tactics as needed to effectively reach goals.
• Clearly communicates company direction to the team.
• Embraces fashion, understands current market trends and is able to articulate them using Brand interpretations in every Customer interaction. Represents the Brand by adhering to Brand’s dress code guidelines.
• Safeguards keys to the store, performs opening and closing procedures, and assumes PIN and signature privileges for register functions requiring approval.
• Supports and maintains merchandise flow/freight processes while ensuring proper floorset execution to current

Brand visual standards.

• Utilizes reports to make effective merchandising and styling decisions in line with Brand standards.
• Leverages tools and takes action to drive operational excellence through Standard Operating Procedures

(SOP).

• Assists with talent acquisition and associate development and retention and assists with New Hire onboarding and ongoing Associate training.
• Works collaboratively with internal and external partners to accomplish assigned tasks.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• Reports to work as scheduled; records time worked accurately by using Brand’s Time and Attendance system; remains flexible to the needs of the business.
• Additional responsibilities as assigned by Store, District, or Regional leaders.

POSITION REQUIREMENTS

• Ability to model Brand appropriate selling behaviors.
• Strong training and development skills from previous retail related experience.
• Technology proficient and strong business acumen.
• Ability to foster team commitment and create a positive, inclusive environment.
• Ability to take initiative in making decisions on a timely/urgent basis.
• Ability to organize, delegate, and prioritize assignments and meet deadlines with minimal supervision.
• Knowledge of visual standards and techniques and ability to implement and maintain within Brand’s guidelines.
• Communicates effectively with Customers, Managers, Business Partners, Store Associates and Peers.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts.
• One year of management experience with an additional 2-4 years specialty retail experience preferred.
• Ability to maneuver around sales floor, stockroom, office, lift up to 30 lbs, and retrieve and stock merchandise with or without a reasonable accommodation.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Barrington, IL 60010: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location