What are the responsibilities and job description for the Branch Manager position at Long Home Products?
Long Home Products an industry leader in the home improvement industry has an opening for a Branch Manager to lead our team in our New Hampshire location.
Summary: This position is primarily responsible for creating a high performing selling culture and achieves this through hiring, developing, training, and managing a team of Product Specialists to reach revenue goals. The Branch Manager is responsible for ensuring the team delivers world class service and that the company maintains an excellent reputation by resolving any customer issues. The Branch Manager is also responsible for overseeing the Production department.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Directs, manages, and drives performance of a team up to 12 Product Specialists to achieve sales and productivity targets. As the team grows beyond 12 Product Specialists, the Branch Manager will hire and manage a Product Manager for each team of 12 Product Specialists.
Provides leadership and coaching to develop the PS team; encourages the drive and spirit to achieve maximum potential in themselves through one-on-one meetings and ride-alongs
Tracks, understands, and analyzes sales metrics and pending business to drive performance and customer satisfaction
Implements action plans for the team to improve performance
Distributes in-home customer appointments to PS
Conducts performance feedback sessions and formal performance reviews monthly and takes appropriate corrective action when necessary
Provides training to current and newly hired PS on sales, product knowledge, and processes
Ensures the PS team is providing world class service by reviewing reports, auditing contracts, and monitoring the progress of jobs
Instills the values, commitment and culture of the company within the team
Returns phone calls and emails in a timely manner to provide high standards of service to customers and team members.
Uses basic internet navigation and applications to access information/documents on an iPad to complete tasks and present to customer
Maintains professional licenses to meet company and state guidelines
Maintains current knowledge of product lines, finance options, installation processes, and internal policies and procedures to respond to customer needs by participating in ongoing learning opportunities
Maintains professional conduct at all times so as to present a good image of the company to the public.
Plans weekly meetings. Attends and participates in meetings and completes required training requested from management or human resources
Hires installers, product specialists, project managers, assistant project managers
Strategizes with project managers on how to make installation run more efficiently and affordably.
Qualifications:
Ability to develop, manage, and direct people as they work
Excellent written and verbal communication skills
Ability to motivate and inspire others towards a common goal
Ability to multi-task and demonstrate excellent time management skills
Ability to represent the Company in a business-like and professional manner
Strong sense of responsibility and achievement orientation
Strong work ethic with a can-do attitude
Strong interpersonal and conflict resolution skills
Proficient computer skills in Microsoft Office (Word, Excel, and Outlook) and ability to quickly learn internal lead tracking and reporting software
Strong focus on meeting the needs of the customer and providing exceptional service
Ability to learn and use new software quickly
Education/Experience
High school diploma or equivalent; Bachelor’s degree preferred
2 to 3 years of in-home sales experience required
1 year of management experience preferred
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