Team Member

Role Overview

Role Overview

The Team Member is the key service provider or production specialist and is responsible for ensuring 100% guest satisfaction through positive engagement and interaction, consistent order accuracy, and quality product in a timely manner.

Duties and Responsibilities:

Service:

• Ensures 100% satisfaction for all LJS guests
• Greet and positively engage guests
• Accurately accept the guests orders and process payment
• Prepares every order exactly as guest requested, with the highest quality product, as quickly as possible
• Solves customer concerns immediate utilizing BAM! and ensures they leave happy and satisfied
• Keeps service area stocked, dining room tables and floor clean, and cleans and restocks restrooms

People/Culture:

• Arrives on shift with a positive attitude and contributes to the success of the restaurant
• Treats all guests and Team Members with respect
• Accountable for positive engagement at every guest encounter

Product:

• Ensures all ingredients and food products are stored, handled, prepared, and presented with the greatest care and concern for guest satisfaction and food safety
• Consistently follows preparation procedures and cooking methods to produce high quality products to including the shortening management
• Provides, to every guest, a come-back quality service and taste experience

Place:

• Maintains a clean, safe, and comfortable work are for guests and Team Members
• Clean as you go mentality Ensure the restaurants interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times
• Provides an environment that encourages guests to return
• *Performs other duties as assigned by restaurant management

Core Competencies

Service Orientation The ability to demonstrate concern for satisfying ones external and/or internal guests

Interpersonal Awareness - The ability to notice, interpret, and anticipate others concerns and feelings, and to communicate this awareness empathetically to others

Self-Managing Performance - The ability to take responsibility for ones own performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly

Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires

Results Orientation - The ability to focus on the desired result of ones own work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them

Active Learner - Understanding the implications of new information for both current and future problem-solving and decision-making and actively strives to build knowledge and skills

Role Requirements

Role Requirements:

• Must meet minimum state requirements for age; No previous experience required
• Must have reliable transportation and the ability to work rotating shifts
• Take absolute pride in everything you do
• Value customer service and hold the ability to positively impacts our guests' experience
• Work well in a fast-paced environment
• Practice high quality food and cleanliness standards
• Bring an upbeat energy and positive attitude to the team
• Has a commitment to timeliness and a sense of urgency
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role.

While performing the duties of this role, the employee is regularly required to:

• Work for several hours in a standing position
• Talk and hear; Communicate with Team Members and guests
• Handle, feel and reach with arms and hands
• Sit, climb, and balance
• Stoop, kneel, crouch, and crawl
• Lift and move up to 50 pounds

Working Conditions:

The work environment characteristics describe here are representative of those an employee could encounter will performing the duties and responsibilities of this role.

• Exposure to cooking fumes
• Moderate noise level
• Exposure to heat and hot cooking equipment
• *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.