Community associate

Long Journey
San Francisco, CA Full Time
POSTED ON 8/2/2024 CLOSED ON 8/5/2024

What are the responsibilities and job description for the Community associate position at Long Journey?

About Long Journey

Long Journey believes in liberating the ambitions of the magically weird. We are a nimble and heart-centered team of seasoned operators focused on investing in early-stage startups (and who love to spend time together!).

We have three General Partners, four full-time team members, and three Venture Partners (who are part time) oh, and technically also one super intern who is actually an industry veteran.

We are non-trad (not traditional), by-the-book investors. In fact, we can be a little weird, sometimes even a lot weird, and maybe even occasionally funny or embarrassing too.

We believe that technology can create a brighter future, and we are constantly on the lookout for the most innovative and exciting ideas.

We’ve been there as operators, but still love the whole long, entrepreneurial ride and are tirelessly dedicated to supporting founders in their life’s work.

About the Role

We are seeking a motivated and detail-oriented Community & Operations Associate to join our team. This hybrid role is ideal for a recent graduate or someone looking to start a career in experience design and / or venture capital operations while also gaining experience in office management.

Tactically this translates to nurturing our operator and founder community (through events and experiences and managing our new Long Journey headquarters) and providing support to the operations team.

In many ways, we are a startup, too, and we’ll do whatever it takes for Long Journey to partner with magically weird builders to help them realize their vision for the world.

A Day in the Life

Your day starts with opening up the office for the day and preparing for a huddle with our Head of Platform and Executive Assistant.

In the meeting, the three of you review the month's program calendar, startup needs within our portfolio, and divide up the week’s to-dos.

The team discusses any urgent matters one of our portfolio companies is looking to meet more Chief Financial Officers and Chief Accounting Officers to drive sales design a series of gatherings around the future of AI Defense and want our help in designing it (and also want to use our office).

After the morning meeting, you dive into event production for a founder retreat we’re hosting next quarter at a nearby venue, Costanoa Lodge.

First, you review and sign off on the catering order, make progress on finalizing the retreat run of the show, and you also follow up with the venue to ensure all necessary AV equipment is booked.

Later, during a brainstorm with the Head of Platform and a GP, the three of you come up with the crazy idea to create a pop-up barbershop speakeasy with a famous hairstylist to create more intimate moments for connection between founders, and you go into coordination mode to scope out how to make this concept come to life.

You spend time on the guest list and send out a few more invitations to our newest founders, making sure to update the RSVP tracker.

Later in the morning, you shift gears to handle office management tasks. You review the meeting room schedule for the week to make sure there are no conflicts and work with our EA to switch some room reservations around for a big meeting that one of the GPs just added to their schedule.

While filling up your water bottle, you notice the drink fridge is running low, so you place an order on Instacart for necessary items, including lots of bubbly water and snacks.

During our team lunch, it comes up that we don’t have a great record of which founders in our portfolio are second-time founders.

The Head of Operations asks you to take on the project - sometime in the next week, you’ll pull together the data by looking at the LinkedIn profiles of our founders and update our Airtable accordingly.

You also touch base with the Head of Operations regarding the office budget for the month - with a board meeting later this week, you had the idea that it might be nice to personalize craveable desserts based on the preferences you know of each attendee.

In the afternoon, you don’t have any calls, so you focus on heads-down event preparation for this week’s Weird Wednesday it’s a Sci-Fi Film Festival around the topic of free will.

You check in with the staff we’ve hired, order a few last-minute supplies, and go through your detailed event timeline and checklist to make sure every detail is accounted for.

There are last-minute additional invites being sent out, so you review the RSVP list closely to make sure everyone we want to invite to our San Francisco hub has been included.

You draft an email to send out to attendees providing last-minute details, including address and parking details.

In the mid-afternoon, you connect with the Executive Assistant to chat about her being out of office next week, and how you’ll be helping cover some of her duties while she’s out.

In particular, she’s been working on scheduling meetings with two founders and a third meeting with an investor which has been particularly challenging to schedule.

She goes over her typical daily check-in process with Lee and Arielle to ensure they don’t have any meetings they want to move, going through their to-do lists, and getting feedback on priorities for scheduling.

Towards the end of the day, you have a quick catch-up with the Head of Platform to review the current needs and asks from our founders’ and come up with a prioritization of projects to direct our Long Journey resources.

While each day varies, you always find a balance between coordinating exciting events and ensuring the office runs smoothly.

The mix of responsibilities keeps things interesting and offers plenty of opportunities to learn and grow in your role.

Responsibilities

Events Coordination :

Helping to facilitate and execute on the large variety of events that reflect and extend the Long Journey values and ethos of magical weirdness.

Assist in the planning and execution of events from inception to completion.

Coordinate event logistics, including venue selection, catering, transportation, and accommodations.

Maintain communication with vendors, suppliers, and other stakeholders to ensure smooth event operations.

Support the creation and management of event budgets, timelines, and checklists.

Assist in the development of event materials.

Handle on-site event setup, registration, coordination of event activities, and clean up.

Conduct post-event evaluations to gather feedback and identify areas for improvement.

90 Day

Maintain a detailed and organized event timeline and checklist for all assigned events.

Ensure all events are delivered within the allocated budget.

Build out processes for streamlining invites and RSVPs.

Ensure all event logistics (venue, catering, transportation, accommodations) are confirmed and documented at least 2 weeks before the event date.

Office Management :

Our office is not only a hub for our team but is also the home for the magically weird (our founders and broader community).

It is critical that the office embodies our sense of hospitality, and you will be the primary person on the ground overseeing day-to-day office operations.

In conjunction with our Head of Operations and Head of Platform, turn our new space into a functioning, stocked, welcoming space where we each work, host events, and invite our community.

Be the first point of contact for someone stepping into the office.

Serve as the day-to-day contact for office-related vendors.

Ordering supplies, managing office equipment, and ensuring a clean and organized workspace.

90 Day

Maintain a clean and organized office environment, with supplies stocked and equipment functioning properly.

Ensure all meeting rooms are booked and prepared according to the schedule, with zero scheduling conflicts.

Come up with one idea to make our space more efficient and magically weird.

Operations Support :

Assist with miscellaneous projects as assigned by management.

Support team members with various administrative duties, ensuring efficient office operations.

Occasionally, I assist our Executive Assistant in coordinating and scheduling meetings, making travel arrangements for staff, and ensuring the team stays on task.

90 Day

Successfully complete at least 3 miscellaneous projects assigned by management, meeting all project requirements and deadlines.

Schedule at least 5 meetings with the guidance from the Executive Assistant.

Provide timely updates and reports on project progress to management.

Maintain open and effective communication with all team members and departments.

Requirements

  • Event planning experience
  • Whether it was your high school’s Dance Marathon, as Social Chair of a non-profit, as an event coordinator in a company, or you’ve just loved throwing the coolest birthday parties your whole life.
  • Supernatural organizational skills
  • Your attention to detail ensures that each event goes as smoothly as possible. When it doesn’t, you have a fallback plan B (and C).
  • Interpersonal savvy -

Tricky guest issues will be escalated to you. You can work with and win the heart of almost any personality type, including neighbors with a noise complaint or an investor who wants to arrive via helicopter.

Excellent verbal and writing skills -

You have impeccable spelling and grammar and communicate with simplicity and warmth. You read between the lines and write emails for a desired emotional effect.

Evening and weekend availability -

We are looking for someone who has some scheduling flexibility and is willing to work evenings and weekends as necessary, as well as travel to hub cities.

Personal Attributes

Enthusiastic and eager to learn.

Creative and innovative thinker.

Strong problem-solving skills.

Ability to work independently and as part of a team.

Customer-focused with a commitment to delivering high-quality service.

Last updated : 2024-08-02

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