Service Administrator

OTE

Overview

Service AdministratorMercedes Benz of Gatwick

42 hours weekly

£25,000 per annum

An exciting opening has become available for a Service Administrator to join our vibrant team at Mercedes Benz of Gatwick. As a Service Administrator, you will play an important role in our busy service team within the Aftersales Department, working closely with the Workshop Controller, Warranty Administrator and Service Advisors you will provide support to ensure the customer journey is as seamless as possible.

As a Service Administrator at Mercedes Benz of Gatwick you’ll be reporting into the Service Manager Sanjay Pathak who will be giving you ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Sanjay is a pleasure to work with and you'll have endless opportunities to learn from the best. 

On a day to day basis you will be a key part to ensuring the Service department is operating smoothly by managing all the service related administration and liaising with the Service Advisors & Workshop team. You will also be dealing with some inbound service calls, calling customers back with updates, ensuring all required documents are completed.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email JoshSummerside@lookers.co.uk

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus; 

• Enhanced holidays that increase with service 
• Eligibility to join one of our car schemes 
• Critical illness cover after 2 years and Life Assurance 
• Smart Health - free access to support 24 hours a day, 365 days a year 
• Enhanced paid maternity, paternity and adoption leave 

For some roles a company car and additional earning potential through commission or bonus. 

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for? 

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Salary : $29,800