Job Title: Service Technician
FLSA Status: Non-Exempt
Department: Friction Management
Reports to: Regional Superintendent
GENERAL DESCRIPTION / PURPOSE:
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.
ESSENTIAL JOB FUNCTIONS:
Customer Focus
Functional/Technical Skills
Managing and Measuring Work
Written Communication
BEHAVIORAL COMPETENCIES:
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