Position : Patient Care Programs-Help Desk Specialist
Location : Tallahassee, FL (Onsite Role)
Long Term Contract
In-person Interview
WORK ENVIRONMENT : Cubicles in a professional office environment.
JOB DESCRIPTION :
Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs
Attend the webinar and training sessions archived and available for view in the Department's database systems to learn how to fully access client level data, interpret prescription, interpret insurance type, HIV medical labs and eligibility status as directed by the Department within 30 days from the Contractor'
s staff person being placed at the Department.
Attend webinars and trainings for Patient Care eligibility, AIDS Drug Assistance Program (ADAP) New Hire training, HIV 101, Housing Opportunities for Persons with AIDS (HOPWA), FL Ryan White (RW) Portal, CAREWare, ADAP database system, any internal insurance related trainings and advanced Microsoft Office programs / software or other programs and software required to confirm and access client level data and complete eligibility assessments as directed by the Department.
Complete all required trainings and webinars with a minimum of a B average.
s Pharmacy Benefit Manager (PBM), Specialty Pharmacy and insurance issues from a Department CHD, CBO, or the Insurance Benefit Manager (IBM within 24 hours, which are recorded in an activity log database as a support ticket as directed by the Department.
Update client records, prescription information, and insurance, after reviewing data systems as directed by the Department daily in the Department'
s Patient Care's database systems.
s database systems within 24 hours of receiving help requests or documents from Department CHD staff, CBO staff, a client or applicant to the program or as directed by the Department.
s Data Integration Team to provide program approval for budget amendments.
SKILLS NEEDED :
Last updated : 2024-04-29
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