General Manager

Lost Fox Inn, located in Litchfield, CT is currently seeking an experienced and talented General Manager to join its opening team! Passionate about food, beverage and hospiltaity, ambitious, detail-oriented, creative and able to inspire a team…if that’s you, please get in touch with us! We’d love to hear more. Lost Fox Inn is the sister property to top rated inn, restaurant and events venue, Foxfire Mountain House, located in the Catskills.

Lost Fox Inn will be opening to a four day per week public facing schedule with lodging and dining available for Friday-Monday nights.

**About Foxfire Mountain House**

Established in 2016 by co-founders Eliza Clark and Tim Trojian, Foxfire Mountain House is celebrating its 9th year in operation. From its inception, our venue has focused on crafting one-of-a-kind experiences for our clientele, offering everything from intimate weekend escapes to extravagant wedding celebrations. We've garnered media attention for our distinctive design, culinary offerings, and signature wedding events. We're extremely excited to be opening our second location, Lost Fox Inn, in July 2024.

http://www.foxfiremountainhouse.com

http://www.instagram.com/foxfiremountainhouse

http://www.lostfoxinn.com

https://www.instagram.com/lostfoxinn

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Duties of General Manager:

• The overarching duty of the General Manager is to manage the daily operation of the hotel and restaurant, improve overall business functions, train heads of departments, manage budgets, develop strategic plans, create policies, and communicate business goals. The General Manager is expected to be an energetic and inspiring managerial presence who leads from the front and is fully responsible for every staff member, guest experience, and event on property.

Responsibilities Include:

• General Management and Oversight of the Lost Fox Inn Hotel and Tavern/Restaurant.
• Staffing - weekly staff schedule, hiring, training, management of time off requests, controlling hourly labor costs, departmental accountability, cohesion, compliance and support. The General Manager will be responsible for ensuring that all roles are fully staffed with support from the Director of Operations and will fill in as needed.
• Weddings & Retreats - It is the General Manager's responsibility to work with the Director of Events and Event Manager to ensure the smooth running of all weddings. The General Manager will monitor the entirety of the event through personal attention and through the establishment of clearly defined responsibilities. The General Manager will sell the LFI experience to current and prospective clients via walkthroughs and site visits with assistance from the Director of Operations and Event Manager. The General Manager is expected to have a comprehensive understanding of all wedding event programming, amenities, pricing and availability so that they can offer on the spot sales touchpoints to guests upon request. Coordinate with the Events team on pre-wedding event planning. It is the Director of Events and Event Manager’s responsibility to project manage the event, however it is the General Manager’s responsibility to aid in its success. The General Manager should strive to find new revenue streams through events, partnerships and other collaborations to increase the footprint of the Foxfire Hospitality brand and increase revenue.
• Technology - It is the General Manager’s responsibility to fully understand all technologies involved in the operation of the property and to take advantage of software based knowledge centers, online training and any available software specific academies or universities provided by FMH. This includes the ability to troubleshoot issues in the moment as they arise, and to know how to contact the necessary vendors to correct any issues. This includes, but is not limited to: Toast Pos, MEWS PMS, RESY, Google Suite, MailChimp, Instagram.
• Legal Compliance - work with the Director of Operations to coordinate that all compliance issues are up to date including, but not limited to: Health Inspections, Fire Alarm Inspections, Fire Safety Equipment Inspections, Business Owner’s Insurance Inspections. Work with each department to ensure that all compliance inspection requirements are met and that any shortfalls are immediately corrected
• Communication Internal - Weekly meetings either in person or over the phone with the Director of Operations. Weekly reports submitted to owners either via in person meeting or email. Hold weekly staff meetings to address upcoming events, discuss guests responses and review previous events . Conduct semi-annual one on one meetings with each staff member.
• Communications External - Receive and redirect phone call hotel/restaurant reservations, event and general inquiries to appropriate team members. Answer all emails in an efficient and timely manner and redirect emails to appropriate team members when necessary The General Manager understands the importance of the “Foxfire Hospitality voice” when communicating with guests, vendors and other current/prospective clients and will strive to communicate in clear, concise and enthusiastic language.
• Training and Education - Work with Director of Operations and F&B Director to establish continuing on the job training for each department and offer advancement opportunities through self directed outside training for staff members wanting to move up in the Foxfire Hospitality organization.
• Inventory Management - Communicate regularly with housekeeping, maintenance, BOH & FOH departments to ensure that necessary job supplies are being flagged as low and in advance. Create systems to maintain counts for frequently used items and ensure backups are ordered in a timely manner to facilitate smooth operation of the company. Create systems to maintain counts for LFI merchandise and implement proactive re-ordering of necessary products.
• Property Maintenance - Establish protocols and routine maintenance schedules to ensure the upkeep of the building and the grounds including: Generator maintenance, septic service, lawn care, snow removal/path clearing, firewood delivery, garden maintenance. When needed and after discussion with Director of Operations and/or owners hire needed professionals to achieve goals . Working with owners and Director of Operations to devise continued property and building improvement projects

Compensation & Benefits:

• $75k Annual Salary
• 25% Staff Discount
• 40 Hours Sick Pay
• 10 Days Paid Time Off
• Health, Dental & Vision Benefits Available
• $100/mo Phone Stipend
• EOY Performance Based Bonus

The ideal candidate will be hard-working, personable and excited to be a part of a well-established hospitality brand and should have a minimum of 3 years management experience in restaurants and boutique hotel properties. Please reach out for immediate consideration - we're looking forward to meeting YOU!

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift

Ability to Relocate:

• Litchfield, CT 06759: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000