Assistant Manager

Lotter's is looking to hire a dynamic Assistant Store Manager. You will assist the Store Manager with oversight of the Store operations. You’ll help with training, supervising, and working with the staff to accomplish daily tasks, bookkeeping and merchandising. You will help to maintain the store standards and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.

You care about your customers and set an example for the rest of your staff. You display a sense of urgency, patience, and leadership.

You’re good at:

• Leading a team of employees/management
• Delegation and follow-up
• Teaching and motivating others.
• Planning and organizing
• Communicating your plans and ideas
• Cash-handling and bookkeeping
• Problem solving
• Advocating and empathizing
• Safety and Security

ESSENTIAL DUTIES:

The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements:

Customer Satisfaction: Provides and coaches store staff to provide excellent customer service in a courteous, friendly, and attentive manner.

• Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer.
• Provides prompt, courteous customer service and professionally resolves customer issues. Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, etc.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Reports to work on time and follows the dress and appearance code.

Facility Condition: Maintains an awareness of the overall store facility’s condition; notifies the Store Manager of any equipment failure or maintenance/supply needs; and performs or directs store staff to perform a variety of general housekeeping duties including:

• Sweeping and mopping or cleaning floors.
• Dusting and/or washing windows, counters, displays, store areas and bathrooms.
• Picking up and disposing of trash, litter, or debris.
• Cleaning/checking equipment including the coffee machines; beverage, ice, or other refrigeration units; and other machines, tools and work aids used.

Merchandising: Monitors and ensures that product areas are stocked, rotated, and displayed to ensure freshness, appeal, and easy customer access.

• Prepares or assists in preparing product inventory orders.
• Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls, and windows.

Sales Controls: Ensures all shift sales are completed in accordance with Company policies by entering and coaching store employees to enter all transactions at the time of purchase at the correct price using the correct keys/codes, placing all payments collected in the register and making correct change.

Financial Controls: Keeps accurate cash, sales, payroll and inventory control records and accounts for variances.

• Prepares and transmits the daily bookkeeping, invoicing, and gasoline data.
• Completes daily banking. Troubleshoots daily close out and shift sales analysis.
• Finalizes, transmits, and processes weekly time and attendance records in managers absence.
• Notifies the Store Manager of any sales, cash, inventory, or operating discrepancy.
• Follows Company and/or brand guidelines for product breakage or spoilage.

Staffing Controls: Oversees the activities of store employees as directed by the Store Manager.

• Performs shift supervision and assumes Store Manager responsibilities when needed.
• Performs and trains all duties of Cashiers in accordance with Company and/or brand operating, conduct and performance standards.
• Assists with counseling of employees; provides feedback to help employees improve performance.
• Implement non-discriminatory related management skills while training, counseling, mentoring, and motivating employees.

Security Controls: Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets such as information, cash, product, equipment, and property.

• Reports all incidents (employee or customer injury, theft, property damage, improper sanitation, or waste disposal, etc.) to the Store Manager.
• Reports any situation in which unsafe, unlawful, or unethical conduct is or might be occurring.

Essential Skills and Abilities:

To perform this job successfully, an individual must be able to perform each of the essential skills and abilities satisfactorily. The requirements listed below are representative of the skills and/or abilities required.

• Teamwork and Professionalism – team spirited, exhibits objectivity and openness to others’ views; gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. Approaches others in a tactful and professional manner; reacts well under pressures; treats others with respect and consideration regardless of their status or position; reacts with sensitivity toward emotional topics and issues; behaviors support Lotter’s core values (per Employee Handbook).
• Oral and Written Communication – speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
• Diversity and Ethics – shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Attendance/Dependability – is consistently at work and on time as scheduled; demonstrates good use of discretionary time; arrives at meetings and appointments on time. Follows instructions; responds to management direction; takes responsibility for actions; keeps commitments; completes tasks on time.
• Interpersonal Skills – open and honest, focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to the ideas of others. Treats people fairly; works well in group problem solving situations; develops/champions new ideas; asks for and offers help when needed.
• Adaptability and Change Management – adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Strategic Thinking and Decision Making – understands organization’s strengths and weaknesses; identifies external opportunities; adapts strategy to changing conditions.

Benefits:

· Employee discounts

· Birthday Bonus

· Holiday Bonus Program

· 401(k)

· Paid Time Off

· Opportunity for annual raises

· Advancement Opportunities

· Family environment

APPLY TODAY at: www. LottersCStores.com

Job Type: Full-time

Pay: $35,568.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift

Work Location: In person