What are the responsibilities and job description for the CUSTOMER SERVICES ASSISTANT position at Loudoun County Government?
Date Opened
1/17/2022 08:00:00 AM
Closing Date
1/21/2022 11:59:00 PM
Salary Range
$34,753.88- $57,343.91
Department
PARKS AND RECREATION
Job Type
Open and Competitive
Full/Part-Time
Full-Time
Benefits
Full Benefits
Reg/Temp
Regular
Job Description
Loudoun County Parks, Recreation and Community Services (PRCS) is a team of talented professionals, driven by results and customer relationships, and committed to excellence. The effective delivery of programs and community services can provide social, personal, economic, and environmental benefits to last a lifetime. Be a part of something that matters!
PRCS- Creating Community through People, Parks and Programs
PRCS is seeking applicants for a full-time Customer Service Assistant located at the main office in Leesburg, VA. Our energetic staff provides interesting and creative high-quality programs, activities and special events for residents of all ages and abilities. As Customer Service Assistant, you will meet and greet the public, respond to inquiries in person and using a multi-line telephone. Exceptional communications skills are needed to attend to the high-volume of customers at a visible, front desk position. The successful candidate will have ability to multi-task, prioritize, and manage time effectively while maintaining a positive mindset and proactive work-style.
Additional responsibilities include:
- Respond to inquiries about programs and facilities, in person and using a multi-line telephone
- Resolve issues and answer questions, directing customers to appropriate staff members when necessary
- Process program registration and payments utilizing registration software to assist customers with booking facility rentals, processing entry and membership fees and registration for programs and classes while maintaining customer confidentiality
- Provide clerical support to department staff including conference room bookings, updating, and organizing files, incoming and outgoing mail
Office hours are 8:30-5:00 Monday through Friday, with occasional early morning hours for summer camp registrations and evening hours as needed to run front desk operations.
Loudoun County Regular Full-time Employees are eligible for full benefits including but not limited to the following as a part of a total rewards package!
- Retirement from the Virginia Retirement System (VRS)
- Annual leave
- Sick leave
- Annual Paid Holidays
- Group Health Plan
- Group Life Insurance
- Exceptional Performance Recognition
- Credit Union Membership
- Employee Assistance Program (EAP)
Job Requirements
- High School diploma or any equivalent combination of education and experience
- One (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or an equivalent combination of education and experience
Hiring Range: $34,753.88- $46,048.89
Salary Commensurate with Experience
Special Requirements
PREFERRED QUALIFICATIONS
- Experience with computer automated registration and payment processing software and experience with multi-line phone systems strongly preferred
- Previous cash handling experience preferred
- Notary Public certification preferred
- Bilingual preferred
- Microsoft Office skills preferred
Post Conditional Offer Contingencies
Criminal background, fingerprinting, and credit checks required
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