Digital Coordinator - Ecommerce

Louis Vuitton Client Service Center is seeking a Digital Private Client Coordinator in the Irving, TX area! This is an opportunity for a results-oriented relationship curator with expert problem-solving, verbal, and written communication skills.

As a virtual liaison to the House, the Digital Private Client Coordinator is responsible for elegantly catering to inbound client inquiries and fostering a prolonged client relationship.

The Digital Private Client Coordinator cultivates and nurtures clients attained from our e-commerce personal shopping program. This role identifies needs relevant to client interests and introduces products and categories to increase market share while ensuring a luxury experience.

The ideal candidate will have 3 years' luxury retail sales experience with proven results and previous cross-selling experience within a client development/relations aspect. They are able to think big picture while paying careful attention to detail and enjoy working as part of a fast-paced, global team. Duties for the role include the following:

• Effectively communicate providing unparalleled service to all clients.
• Maintain sense of urgency responding to client leads and inquires.
• Identify needs to understand client and propose relevant solutions.
• Create tailored messaging to include product images and details.
• Source product and process orders, pre-orders and reservations.
• Educate clients on product and services.
• Drive profit through courageous selling.
• Use discretion to field client experience issues or non-selling opportunities.
• Manage high volume correspondence email and chat, text or phone calls.
• Schedule appointments with clients utilizing video conferencing tools to introduce new offers.
• Nominate qualified clients for exclusive in-store experiences and special events.
• Maintain a modern client book for targeted secondary reach through CRM.

The role will suit individuals who are capable of thriving in a dynamic and flourishing work environment. Given the nature and geographical scope of the Service Center's clientele, we require that all employees are fully committed to working flexible hours, including nights and weekends.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

As a Louis Vuitton employee you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.

*please note that restrictions may apply to part-time employees

Job Type: Full-time

Pay: $11.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Irving, TX 75063: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work on-site in Irving, TX?

Experience:

• E-commerce: 3 years (Required)

Work Location: One location