Inside Sales Representative

Description

THE OPPORTUNITY

We are searching for an INSIDE SALES REPRESENTATIVE to join our growing operations at our Lake Charles, LA location.

YOU

The Inside Sales Representative's goal will be to increase their assigned Retail (small medium sized) Customer's overall experience, identify and qualify new customers, while increasing sales revenue for Parts and Service. The ISR is the "voice of the dealership to the customer, and the voice of the customer to the dealership."

YOUR CONTRIBUTION

• Build relationships with existing and potential customers in your territory
• Establish customer relationships with you as a single point of contact
• Qualify, maintain, and update customer account and asset information using CRM system
• Manage CQI (Customer Quality Index)
• Place open dialogue calls to assigned accounts (20 connected per day)
• Field and direct incoming customer calls appropriately
• Learn, understand, and advise solutions for your customer's business issues
• Prospect/quote/sell parts, service, customer support agreements, and maintenance supplies
• Generate and forward comprehensive leads for everything the Company offers
• Know/apply all promotions and marketing campaigns when applicable
• Become accustomed to understanding customer buying signals and learn to close deals
• Maintain knowledge of competitive pricing, procedures, and trends
• Understand full-range of new and existing capabilities and features of all the Company's products
• Research and stay current on changes to existing part and service offerings
• Collaborate with outside Part Service Sales Representatives and Service Department personnel

YOUR VALUE

• You will promote positive customer experience for Louisiana CAT according to Caterpillar and Louisiana CAT expectations
• You will develop a knowledge base of parts and service offerings
• You will maintain good work habits and positively promote Caterpillar and Louisiana CAT
• You will have the tools and building blocks to MAKE A CAREER here at Louisiana CAT

MOST IMPORTANT QUALIFICATIONS

• REQUIRED: Bachelor's degree in Business, Marketing, or related field
• REQUIRED: Good verbal communication skills, mechanical aptitude, and problem-solving ability
• REQUIRED: Proficiency in Microsoft Word, Excel, and Outlook
• REQUIRED: Ability to multi-task in an organized, effectively, timely, and professional manner
• HIGHLY PREFERRED: Well-developed communication and organizational skills
• HIGHLY PREFERRED: Proficiency in computers and related software

JOB FACTS

• SHIFT: 8am - 5pm Monday - Friday
• Will require physical movement as listed in the job description

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations
• We maintain compliance with all Federal, State and Local safety and company regulations
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures
• Louisiana Cat is a drug-free workplace

WHY PEOPLE JOIN LOUISIANA CAT

• We are known for service quality and unsurpassed customer relationships guided by our strong company values, culture and safety standards
• We have energy, focus and passion delivering results because what we do impacts our customers each and every day
• We work across Construction, Electrical Power, Forestry, Governmental, Heavy Equipment, Industrial, Landscaping, Marine Engines and Oil & Gas industries
• We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana CAT
• We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs to meet family and work lifestyles

WHO WE ARE

Louisiana CAT is the only authorized Caterpillar Dealer for the state of Louisiana. We provide Caterpillar Equipment, Service, Parts and Engines to customers across a wide range of industries. We are guided by our strong company culture, safety standards and activities in the communities in which we operate. We seek out employees who are inspired by our timeless values, thrive in growing company environment and want to become a part of a dynamic company backed by 85 years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

ADDITIONAL INFORMATION

• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
• Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
• Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
• Pay Transparency Nondiscrimination Provision: click here for more information
• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.

LOUISIANA CAT BENEFITS

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Tuition Reimbursement and Student Loan Assistance
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training