L&OE LMS Admin.

L&OE LMS Admin

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV. Camping World is growing, this is your opportunity.

We are seeking a Learning Management System Administrator to join our team. This individual will report to the Manager of Learning & Development and will be onsite or hybrid (three days a week) at our corporate offices in Chicago, IL. Our LMS Admin will be the responsible for the configuration, maintenance, troubleshooting, reporting, and audit of the LMS. This role acts as the System Subject Matter Expert for our Learning Management System and is responsible for ensuring that the system is configured to perform as effectively and efficiently as possible. The LMS Admin will collaborate with the Learning & Organizational Effectiveness team and other internal stakeholders such as Legal, Risk Management, Human Resources, and other departments to build curriculum journeys, compliance assignments, and build/maintain an inventory of content/resources to support the effectiveness, personal & professional development, and career growth of our Camping World team members.

Responsibilities:

• LMS Configuration: Determines appropriate system configuration of the LMS based on business requirements and makes recommendations and adaptations to the configuration to continuously improve the effectiveness and utilization of the LMS. Partners with IT department to ensure consistent, accurate user access and alignment with company information & data security policies. Acts as "gate-keeper" for all content in LMS to ensure alignment with Learning & Organizational Effectiveness strategy and business strategy. Collaborates with other system admins to ensure related processes are coordinated and seamless for the end-user, including other HR and Talent processes.
• LMS Support: Maintains communication with LMS vendor related to technical support issues, LMS configuration best practices, upgrades/enhancements, etc. Supports internal end-users and stakeholders through troubleshooting and tracking issues, reporting on trends, and escalating issues to LMS vendor as needed. Verifies content is exported with the appropriate settings and is compatible with LMS.
• Learning Library and Knowledge Management: Curates external content in response to business strategy and departmental needs to ensure quality and compatibility with LMS. Builds partnerships with internal knowledge experts and maintains an inventory of internal content and resources. Efficiently surfaces appropriate materials as needed for projects, employees, and acts as liaison between library and stakeholders for both access and governance. Recommends best practices for hosting content and resources based on the overall learning ecosystem strategy.
• Curriculum Journeys & Competency Mapping: Coordinates with Learning & Organizational Effectiveness (L&OE) team and department stakeholders to build effective curriculum journeys. Curates content, both internal & external, to map to applicable competencies.
• Learning Campaigns: In alignment with L&OE strategy, creates and executes a coordinated schedule of "learning campaigns" to enhance the learning culture and employee engagement experience.
• Compliance: Ensures the configuration of the LMS is aligned with SOX controls and other regulatory requirements. As requested, pull utilization records, learner transcripts, and other LMS related evidence to support audits. Coordinate with compliance "owners" to schedule and implement training requirements via the LMS and provide access to reports to drive participation.
• Data & Analytics: Partner with data analysts to ensure appropriate LMS reports are accessible to leadership and stakeholders. Present LMS utilization rates and inventory/library updates to L&OE Steering Committee.

Process and Innovation:

• Enhance current processes and systems to drive the learning culture.
• Recommend new tools, processes, and procedures to continually improve the way we analyze gaps or performance deficiencies, build & implement programs, and measure the effectiveness of solutions.
• Execute projects quickly, with strong attention to detail and follow-through.

Critical Success Factors:

• Build collaborative and trusting relationships with employees and leaders at all levels.
• Self-motivated and able to work independently while driven to deliver on critical milestones. Proactive, takes initiative, and demonstrates good judgement in a dynamic, changing environment.
• Willingness and ability to adapt to change quickly, with enthusiasm and resourcefulness when tackling unfamiliar tasks and requests.
• Strong attention to detail and thoroughness.
• Strong business acumen, effective consultative techniques, design-thinking & problem-solving skills, and confidence to recommend and deliver solutions.
• Learn quickly, independently acquire knowledge on new subjects in a short timeframe and know when to ask for help.
• Resourceful and energized by new challenges and opportunities
• Effectively manage multiple high-priority projects simultaneously, prioritize own work, and work well under heavy deadlines and pressure in a fast-paced, high-growth environment while maintaining a high level of accuracy, quality, and attention to detail.
• Communicate information in a clear, concise, and compelling manner, orally and in writing, in a style, tone, and manner appropriate for the audience.
• Perform with the highest degree of integrity and confidentiality whilst following through on commitments.
• Responds constructively and positively to feedback and editing.
• Ability to maintain confidential employee and company information.

Education and Experience:

• Bachelor's degree and/or minimum 3 years relevant work experience in learning & development, LMS administration, computer science, HRIS administration, or other related fields.
• Experience with internal or external customer support.
• Experience with learning management systems and relational database management systems.
• Experience managing additional learning technologies and platforms such as SharePoint, APIs and computer coding, video & audio hosting, etc.
• Preferred experience with augmented reality technology.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Up to 5% travel required.

Full-time employees are offered a comprehensive benefits package including medical, dental, vision, PTO, 401k, and more! Part-time employees are offered access to dental & vision coverage! For more information, please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.