Mgr-AR Governance and Compliance

Key Responsibilities:

• Understands Associate and Labor Relations processes and systems including the ability to navigate, audit, build and facilitate presentations of relevant reporting and dashboards.
• Leads a team responsible for all case data and trends for relevant stakeholders which consists of but is not limited to the following groups: Associate Relations, Labor Relations, and HRBPs.
• Oversees the creation of Associate and Labor relations reporting and streamlining internal processes to better support the associate and leader experience.
• Provides feedback on case management processes to senior leadership.
• Monitors overall governance of the AR and LR data that is collected to improve total reporting and analytics that is provided to key stakeholders.
• Partners with various business leaders to build strong partnerships and develop proactive positive associate relations strategies that drive business objectives.
• Cultivates and maintains trusted and productive relationships with human resources, legal, business operations leaders, etc., across the company.
• Continuously matures and refines process and workflow controls to help ensure the accuracy of outcomes and processes as it relates to business and system changes.
• Establishes a proactive approach to mitigate compliance and governance around AR/LR/HR processes and implementing controls to improve accuracy, consistency, and efficiency.
• Communicates feedback, findings, and recommendations concisely to all levels of associates both verbally and in written form.
• Creates and edits knowledge base articles clearly and concisely when applicable to process change.
• Creates a climate of engagement and productivity by empowering others and encouraging them to contribute ideas and make decisions.
• Develops a compelling vision and robust strategy for the Associate Relations that directly supports the company's business strategies by leveraging external best practices and tools.
• Supports various projects as assigned.

Required Qualifications:

• Bachelors Degree
• 5 years experience in an HR Generalist, Associate Relations or a related role conducting complaint investigations related to Federal, State, Local employment, and labor laws in an HR Generalist, Associate Relations or a related role conducting complaint investigations related to Federal, State, Local employment, and labor laws
• 2 years supervisory experience
• Flexibility and adaptability to changing structures and priorities while balancing multiple issues at one time
• Experience in a fast paced and thriving environment, think critically/strategically, and being extremely detail oriented
• Excellent verbal and written communications skills
• Ability to establish trust and credibility
• Able to work effectively at all areas within the organization
• Excellent program facilitation skills

Preferred Qualifications:

• Bilingual English & Spanish

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range for CA, CO, HI, NJ, NY, WA: $95,500.00 - $159,200.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.