What are the responsibilities and job description for the Asset Protection Agent position at Lowes?
What You Will Do:
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Asset Protection Agent (APA) this means:
- Coaching and training Store Associates and Leaders on identifying and deterring external theft through implementing Lowe’s shrink programs.
- Monitoring merchandise, customer, and associate activity as needed, reporting infractions to Store and AP Leadership.
- Preventing inventory shrinkage and deterring criminal activity.
The APA will coordinate efforts with the Senior APM, DAPM and MORCM to identify key merchandise and stores that are being externally impacted. Based on external and Organized Crime activity the APA will leverage data/ resources to create a plan to address exposures with training and external focuses to reduce activity. The APA is responsible for investigating and resolving issues related to criminal activity in accordance with Local, State, and Federal laws or company policy. The APA will also support investigations of all company policies/ procedures when required. An individual in this position may on occasion need to effectively respond to potentially violent and/or physical altercations and will therefore need the ability to make quick, effective decisions and maintain an appropriate level of composure.
Travel Requirements: This role does not require regular travel however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We’re Looking For:
• Hourly: Generally scheduled for 40 hours more hours may be required based on the needs of the business.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance may lift over 25 pounds with or without assistance.
What You Need to Succeed
Minimum Qualifications
- Associates Degree in Psychology or Criminal Justice OR High School Diploma/equivalent with 1 year relevant work experience
Preferred Qualifications
- Bachelors Degree in Business, Criminal Justice, Safety, or related loss prevention / asset protection field
- Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigations)
- Experience in using physical security systems (e.g., CCTV, EAS)
- Experience in investigations with Organized Crime and asset protection
- National certified training program (e.g., Wicklander-Zuwalski or Reed training)
- Professional accreditation (e.g., APQ, APC) or equivalent experience
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
