What are the responsibilities and job description for the District Asset Protection Mgr position at Lowes?
Purpose of Role:
The primary purpose of District Asset Protection Manager is to implement and oversee asset protection, safety and operational shrink within the District and ensure that these programs achieve key company objectives. This role leads a team of store based Asset Protection and Safety Managers and/or Senior Asset Protection Managers who are responsible for training and influencing store teams to execute asset protection, safety, and operational retail processes and initiatives. Through proper implementation of safety, shrink, and operational programs, this position ensures that stores maintain a safe environment for both customers and employees while also meeting inventory shrink targets and providing for the overall desired customer experience. This role works closely with the district team, store leadership and employees, the field human resources team as well as key partners in the corporate office to identify and proactively address opportunities to improve the organization’s financial performance and customer experience. This position continuously analyzes opportunities for improvement, relays that information to appropriate people, and generates potential solutions.
Responsibility Statements:
•Drives the development of tactical plans aligned with asset Protection, safety and business strategies to bring the vision into realization
•Evaluates assigned stores are operating within established company policies, procedures and guidelines
•Performs store walk-throughs and uses all available tools to review the overall safety, security, and operational efficiency of stores
•Provides training and support during program rollouts and system enhancements
•Manages expense accounts in assigned Stores for key controllable expenses (e.g., loss prevention payroll, safety and security, monitoring equipment, chargeable causality, cash short and over, shrink, and damages
•Hires, supervises, trains, and develops Asset Protection and Safety Managers and Senior Asset Protection Managers in assigned stores
•Aligns the team’s time and effort to projects that are critical to success
•Provides open feedback and mentorship to team members to encourage growth and greater responsibility
•Builds relationships and collaborates effectively with key internal and external leaders and stakeholders, including regional, district and store leadership teams
•Partners with store leadership to help employees understand how delivering on operational goals impacts the customer experience
•Develops and presents communications, frequently to store, district and regional leadership
•Trains store personnel on proper reporting procedures and evaluates district-wide compliance with all safety, security, and Hazmat related administrative documentation requirements
•Respond and manage any crisis management and/or hostile working environment situations
•Drives awareness and participation in Safety programs to minimize incidents in the district
•Analyzes safety reporting to identify trends and help stores implement plans based off root cause analysis
•Analyzes data and reporting to identify shrink related issues, root causes, and trends within the district and works with store management, AP/Safety staff, and district-level team to address issues and trends
•Validate execution of shrink programs across the district
•Train, assist and manage investigations conducting interviews, and post prosecution. Identifies and provides appropriate action steps to address internal or external theft concerns
•Review, validate and provide direction on critical operational processes that have an impact on in stock and accuracy including but not limited to Freight flow, IRP, downstocking and cycle counts
•Partners with DM and store leadership to review store operating systems, policies, procedures and processes for opportunities to improve the customer experience while controlling expenses and maximizing margins
•Coaches and develops employees around the processes and tools that have a direct impact on the customer experience
•Delivers consistent reporting, provides trend analysis, and supports the stores in the creation and deployment of plans to improve their financial performance
•Identifies key areas for improvement, then challenges and encourages individuals and leadership teams to close the gaps
Required Education/Experience:
•Bachelor's degree
•5 years of experience in a retail or professional environment in LP OR
•5 years of experience in a multi-store big box retail experience
•Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems
•Experience working closely with cross-functional teams
Preferred Education/Experience
•10 years of experience multi-store retail experience
•Experience working in an omni-channel retail environment
•Demonstrated experience analyzing business documents (P&L, exception reports, etc.)
•Experience conducting quality reviews/audits
•Experience in using physical security systems (CCTV, EAS, etc.)
•LPC/LPQ qualification
•Completion of a certified training program (Wicklander-Zulawski or Reed training)
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EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
