What are the responsibilities and job description for the Outlet Supervisor position at Lowes?
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All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Outlet Supervisor, this means:
· Providing resources and tools to support those directly helping customers provide the best service.
· Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
· Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
The Outlet Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate front end, back end and sales floor coverage. Outlet Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery), store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions) and planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front-end or back-end of the store.
The Outlet Supervisor works with his/her leader to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Outlet Supervisor must supervise associates in the front end, back end and sales floor, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across all areas of the Outlet store. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.
In addition to the responsibilities summarized above, individuals in this role may open or close the store and serve as manager-on-duty (MOD).
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
