About LSI
LSI is an employee-owned company and employs dynamic teams of professionals – people with the finest technical expertise, a level of passionate creativity, and a truly visionary outlook who deliver innovative training solutions that exceed our customer’s expectations. Everyone at LSI has a personal stake in our success.
LSI has over 400 training and training support experts, engineers, and craftsmen on staff who develop state-of-the-art high-fidelity training devices, complex computer-based, highly interactive distributed learning products, and comprehensive, dynamic technical publications. LSI employee-owners collaborate to deliver training products and services for a myriad of programs and customers, using leading edge technology and proven processes.
Apply: https://www.lsijax.com/careers/
General Summary
The Desktop Support Technician Intern provides entry level technical support to end-users regarding computer, hardware, software, telephony and audio/video troubleshooting.
Essential Job Functions
• Deploys software images to new and re-assigned computers.
• Wipes all software from computers being re-assigned or removed from inventory.
• Keeps all IT hardware and assets inventory updated making it possible to identify who has what at any moment.
• Monitors Service Desk for tickets assigned to the queue.
• Provides helpdesk support and resolves problems to the end user's satisfaction always using the Help Desk tracking software and escalating issues to next level as needed.
• Must be capable of safely handling government-furnished equipment and materials.
• Must be available to work a standard weekly schedule with overtime as required.
• Provide shipping & receiving assistance of computer equipment.
• Perform other duties as assigned.
