Service Desk Specialist

• Responsible for the daily desktop hardware and software support issues submitted via tracking system.
• Triage incidents and requests ensuring they are resolved within the established Service Level Agreement.
• Responsible for desktop engineering as creating and testing computer images.
• Support mobile devices.
• Works with vendors to support and resolve issues with applications.
• Support for the Infrastructure Systems and business equipment.
• Apply System-wide security in all functions and solutions.
• Determine practicality of systems changes by following change management processes.
• Maintenance and refresh cycles of computer hardware, software and peripherals.
• Manage hardware and software inventory.
• Recommend and purchase technology equipment through approved procurement process.
• Assists in research of computer accessories and supplies.
• Develop streamlined process for routine technology work.
• Create knowledgebase and end user how-to-guides.
• Trains end-users on various operating systems, applications and other software usage.
• Provide support for assigned project implementation to completion. 
• Perform other duties as assigned.

QUALIFICATION REQUIREMENTS: Associate degree in Computer Science, Info Systems, or closely related field. Three (3) years of work experience in technology support and operations. 

SUBSTITUTION: High school diploma plus 5 years of experience in technology support and operations. A or equivalent certification. Ability to obtain Information Technology Infrastructure Library Foundation Certification within 1 Year of employment. 

Able to pass FBI criminal background fingerprint check, and have the ability to comply with state and federal requirements for criminal justice information security standards.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS: Work generally performed in a climate controlled building with minimal exposure to outdoor weather conditions. The physical requirements of the job include the ability to sit, talk, kneel, bend at both the waist and knee, reach with the arms over the head, and hear, both on the telephone and in person, using regular conversational tones; vision requires the ability to focus and read printouts, computer, screens, and other written material. Duties may require lifting up to 35 pounds and have the use of hands and fingers to perform essential functions of the job, i.e., typing, data entry, using the calculator, and operating other office equipment.

DISCLAIMER: The above description reflects the details considered necessary to describe the standard functions of this position and should not be constructed as a thorough description of all work requirements. The characteristics of the work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Equal Employment and Affirmative Action Employer: Lubbock County will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Salary : $46,051