Attendant

Slot Attendant

Management reserves the right to change the essential duties of this position description from time to time as necessary

POSITION OVERVIEW:

This position works directly with our gaming customers and responsible for the comfort and care of all guests on the gaming floor.

This position ensures the confidentiality, security and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

SUPERVISORY RESPONSIBILITY:

This position does not have any supervisory responsibilities.

ESSENTIAL FUNCTIONS:

The essential function of the Slot Host includes but not limited to:

• Maintains and promotes a high level on confidentiality in regard to guest activities.
• Promotes the Player’s Club and the benefits of the program as it exists.
• Remains current on all casino promotions, events, and activities and promotes such to casino guests.
• Keeps gaming area clean; empties ashtrays, keeps floor clean of debris, and chairs pushed in.
• Attends to minor machine problems.
• Carries and impress wallet and provides change to guests.
• Alerts the Slot Supervisor of jackpots and completes jackpot paperwork.
• Alerts the Slot Supervisor of all customer complaints or disputes.
• Assist Slot Supervisor with headcounts.
• Is friendly, outgoing, polite and courteous at all times. Exemplifies the Casinos’ Soaring Service Program.
• Possess knowledge of State and Federal gaming laws, and adheres to all regulatory, Tribal, Casino and department rules, regulations, policies and procedures.
• Performs other duties as assigned.

EDUCATIONAL REQUIREMENTS:

A High School Diploma or GED is required for this position.

SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS:

A minimum of (1) one year of guest service experience is required.

Must be able to organize and coordinate special events, promotions and entertainment programming. Applicant must know principals, practices, and techniques of project management, gaming tournaments, special event programming and production. Must be a creative, innovative, and motivated self-starter, with the ability to recognize and address departmental needs. Have an in depth understanding of Tribal Gaming Regulations and Policies & Procedures for gaming tournaments and promotional drawings. Applicant must be fluent in operating computer hardware and software applications on a regular basis, as well as have interpersonal skills using tact and diplomacy.

Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must Take Charge of Your Heath be met by a team member to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions 100% of on-duty hours. This person may regularly lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

ENVIRONMENT:

The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position.

Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a casino and/or Hotel environment.