Store Director

Summary

The Store Director is responsible for all aspects of store operations and planning, including; events, weekly sales flyers, execution and evaluation to ensure maximum sales, effective cost control, and efficient utilization of labor. They are accountable for ensuring a positive shopping experience for customers and a positive working environment for employees. This position requires adhering to all procedural guidelines.

Essential Duties & Responsibilities

• Works with all departments to ensure and maintain appropriate functioning of entire store operations.
• Prepares weekly sales/labor projections, executes to plan, and consistently achieves budgeted payroll percentage.
• Oversees department managers to ensure they are held accountable for the conditions of their department; includes monitoring their hiring practices, scheduling techniques, and their ability to keep labor costs at or below budgeted payroll; ensures staff is trained on all policies and procedures.
• Hires, develops, evaluates, and supervises Department Managers and staff.
• Accounts for the Department Managers’ weekly schedules to be at or below the budgeted payroll percentage for the store.
• Manages store financials and demonstrates full comprehension of the Profit & Loss (P&L) Statement.
• Analyzes company financial statements and use them in the daily operation of business.
• Maintains store sanitation and cleanliness in accordance with local laws and best practices.
• Maintains a safe work environment for employees, vendors and customers.
• Monitors cash management for the store including approving all store expenses before they occur.
• Initiates weekly communications with the support department directors to ensure exchange of business information such as vendor and/or product issues.
• Ensures all store expenses have received appropriate approval before entry.
• Ensures monthly inventory counts, all deadlines are achieved, and store is “inventory ready”.
• Monitors and addresses customer issues, personnel situations, rewards and recognition, and policy violations.
• Coordinates all store events including executing weekly sales flyers merchandising plans, monthly inventories and all marketing promotions.      
• Oversees the merchandising, loss prevention, and store appearance/conditions for their location.
• Anticipates highs and lows in the business and reacts accordingly to solve problems and/or adjust allocated labor.
• Sustains a high level of product knowledge and product preparation.
• Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times.
• Other duties as assigned.

Education and Experience

• Bachelor’s degree or equivalent preferred.
• Must have a minimum of 6 years professional experience.
• Preferred 5-7 years natural grocery retail experience in overall store operations and merchandising processes and procedures.
• Previous experience in a natural foods industry is a plus. 

Knowledge, Skills, and Abilities

• Must maintain the highest level of customer service at all times.
• Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment.
• Must have the capacity to take initiative when problems arise.
• Flexibility to adapt in a variety of situations.
• Must have advanced attention to detail with the capability to prioritize and meet deadlines.
• Excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management.
• Must have knowledge with MS Office including Outlook, Word, and Excel.
• Ability to multitask and have excellent organizational skills is essential.
• Must be able to lead, support and contribute to team goals.
• Ability to work varied hours/days as business dictates.
• Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment.
• Efficient planning and ability to execute for results.
• Demonstrates ability to improve staff performance through motivation, training and setting clear expectations.
• Must have the ability to analyze and create action plans for financial statements.
• Ability to adapt to the ever changing retail environment while working in a cross-functional team.
• Takes initiative when problems arise and use independent judgment to take immediate corrective actions. 

Work Environment/Physical Demands

• The potential for prolonged standing, walking, squatting and/or bending.
• The ability to lift up to 50 lbs.
• Occasional high stress when dealing with systems/customers/staff.
• Ability to enter the cooler and freezer thereby being subjected to cold temperatures for extended periods of time.

Qualifications: