Property Management Coordinator

Are you looking to join one of the KC’s Fastest growing companies?

Check out Lula, recently named to the KC Business Journals “Fast 50” as the 3rd fastest growing company in Kansas City! Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!

Position:

The Property Management Coordinator is a high-level outward facing position that is one of the first lines of communication for Lula customers and service providers. This role is responsible to ensure that each provider, tenant and Property Manager is treated in a professional and friendly manner. This role will answer phone calls and respond to requests of those calls, coordinating follow up and follow through of our customer's needs. This role is responsible for interacting with Lula customers, maintaining a friendly, positive, authentic and professional approach, while delivering consistent excellent customer service by utilizing an in-depth knowledge of company processes.

Responsibilities:

· Provide in-house day-to-day support to our Property Managers, tenants and service providers, responding promptly to all inquiries

· Responsible for providing an exceptional service experience to multiple customers and maintaining all records in accordance with company policy

· Proactively addressing customer concerns with confidence while knowing when to escalate and partner with the leadership team

· Requires making and receiving phone calls and some email correspondence while problem solving

· Liaison between customers and service providers ensuring communication is used effectively to achieve accurate job follow-through

· Maintain a positive attitude with the added ability to overcome objections and hurdles while managing multiple priorities

· Actively and consistently supports all efforts to simplify and enhance the prospective customer experience

To join our team, you’ll need:

· 3 years of related experience (experience in property maintenance preferred)

· A positive, solutions focused attitude

· Excellent verbal and written communication skills

· Effective prioritization, problem solving and time management skills

· Strong initiative to strive for continuous accuracy, quality, and timeliness of information

· Perform all essential job functions with or without reasonable accommodation

· To be able to work in a fast-paced, high-energy startup environment without being distracted

How we support you:

A positive and inspiring team environment that offers support and camaraderie throughout your career

Professional growth and internal promotion opportunities due to continuous organizational growth

Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development

Lula provides equal employment opportunities (EEO) to all employees and applicants for employment

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday or rotating weekends
• Weekend availability

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4x10
• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Overland Park, KS 66213: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Property management: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: One location