Showroom Sales Specialist

The Opportunity:

Join our team as a Showroom Sales and Account Development Representative! Lumens is entering an exciting new phase of growth and innovation, with the opening of our brand-new showroom in San Francisco in 2025. This role offers a unique opportunity to be a part of this exciting journey, where you will contribute to the launch and success of our state-of-the-art showroom. We are looking to create an agile, responsive, and dynamic Sales Team to serve our B2B customer segment, playing a crucial role in acquiring new prospects and building those prospects into long-term customers for Lumens.

As a Showroom Sales and Account Development Representative, you will ensure that our Trade Partners have a best-in-class experience. This position requires you to combine superior listening and communication skills with an in-depth knowledge of our products and services. Candidates should be competitive, entrepreneurial, and have a passion for selling. You will work in a multimedia client contact environment, including calls, chats, and emails. While primarily an inbound (and later in person at our showroom) role, you will also make outbound calls to newly acquired prospects.

The ideal candidate is an experienced luxury sales professional with exceptional phone skills, a time management expert, and someone who truly loves connecting with people. This is a unique chance to be part of a groundbreaking team at Lumens as we expand our footprint and continue to lead the industry.

Responsibilities:

• Qualify and register new Trade prospects who contact us via the phone or chat
• Execute outbound welcome calls to newly self-registered Trade Partners
• Adherence to a team based daily coverage schedule
• Maintain expert level knowledge of our products and vendors
• Assist Trade Partners with product information and lead time questions via phone, chat and email
• Create and proactively manage a short timeframe quote to first order pipeline via a CRM (Netsuite)
• Meet or exceed monthly sales quotas

Qualifications:

• Bachelor’s degree preferred
• 3-5 years experience providing phone/chat based sales & service
• Experience with CRM tools (Netsuite preferred)
• MS OFFICE suite of products Word, Excel, PowerPoint and Outlook
• Design, home furnishing, or lighting experience preferred but not required

The Company:

Lumens is Enlightened by Design. We’re excited by design, too. We travel the world to find everything from authentic and iconic pieces, to the latest in contemporary interior décor, all sourced from global design brands, including exclusive pieces you won’t find anywhere else. And we’re always looking for fellow design enthusiasts to join our team.

Lumens.com launched in 2004 with one goal in mind: to be the best place to shop for lighting, fans, furniture, and accessories for people who love modern design. Since then, Lumens has become an established ecommerce pioneer and leader in lighting and mid-market and luxury home goods, offering a best-in-class customer experience with a service team composed of American Lighting Association-certified lighting and design enthusiasts serving trade professional, residential and commercial customers.

Today, Lumens is an innovative company at the forefront of good design, poised for growth with the backing of The Flos B&B Italia Group and strategic links to world-renowned design brands Flos, Louis Poulsen, B&B Italia, Maxalto, Menu, by Lassen, Azucena and Arclinea. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company. We are obsessed with our customers, play to win, and believe in a great today and even better tomorrow. We are enlightened by design, and the future is bright at Lumens.

Location: San Francisco, CA

Compensation: $40,000 - $80,000 OTE (base commission)

Benefits: Access to health benefits 401k 3 weeks annual paid time off