Restaurant Supervisor

Job Description

Title: Restaurant Supervisor (Part-Time)

Reports to: House Manager

OUR MISSION is to delight every guest with a remarkable dining & hospitality experience.

The primary goals for the management team are:

• To lead the team while embracing our mission & core values.
• To build sales through creating customer loyalty, attracting new customers, and increasing check averages.
• To maintain tight cost controls for a healthy bottom line that benefits all staff, specifically controlling employee shifts/hours.\
• To constantly train and educate staff on service standards, product knowledge, and general information in a positive manner.

Summary of Position:

• The Restaurant Supervisor is an exciting opportunity in a reputable and long standing restaurant. This is a great role for someone who loves the restaurant business, thrives in an ever changing environment and wants a clear path for growth and professional development. As the Restaurant Supervisor you would have the opportunity to help train and shape the direction of a popular restaurant. You would assist the FOH Management Team by acting at the restaurant supervisor 2-3 shifts per week, developing management and leadership skills and learning more about restaurant management. You'll be a key person in ensuring we achieve our mission of creating remarkable dining & hospitality experiences which keep our guests returning.

• This person is seen as a leader in our business so it is important that they are a positive role model to staff and exhibit gracious & genuine hospitality to all staff & guests.

Duties & Responsibilities:

To ensure that all guests are delighted with their dining & hospitality experience at all times. This includes:

• Being a leader in a group of enthusiastic restaurant professionals, helping to teach them while also learning from them.

• Successfully carry out all Floor Supervisor, Opening Manager, and Closing Manager responsibilities for the designated number of shifts per week and to help out wherever needed when present in the restaurant outside of those designated shifts.

• Consistently communicate with Luna Red’s guests about their dining experience to receive feedback in order to improve upon any areas that are not being executed to our standards.

• Be the liaison between FOH and BOH as Manager on Duty to make sure that all important and necessary information (86’D items, large party reservations, open menu counts, etc.) is communicated each shift.

• Fill in for FOH positions as needed when restaurant is short-staffed on your supervisor shifts

• Fill in for FOH Management in times of illness, emergencies, or vacation.

• Represent company policy and correct employee etiquette at all times as an example for FOH to follow.

• Assist FOH Management with new employee training and monitoring progress

• Constantly monitor ambiance (lighting, temperature, music volume, cleanliness, etc.) when in the restaurant.

• Suggest improvements to daily operations in order to increase efficiency.

• Handle all customer conflicts and issues professionally and hospitably while balancing both the guests’ and Luna Red’s interests.

• Be aware of how the FOH team is performing and give praise or motivational, corrective action as needed to accomplish company goals of delivering excellent customer service.

• Enthusiastically and continually develop staff in all areas of professional conduct.

• Foster teamwork with all FOH staff while representing self as a leader and authority figure at all times. Employees should respect the person in this position as their leader more than as their friend.

• Understand and follow completely all of the company’s policies and procedures regarding employee conduct in order to successfully enforce these policies at all times. Report employee misconduct to FOH Management. Document each situation and communicate all necessary details to FOH Management so that any necessary disciplinary action may be taken.

• Communicate any procedure or policy changes to FOH staff as well as menu changes, current promotions, and anything else FOH staff needs to know to be effective and successful in their positions.

• Balance the Floor Bank, Bar Bank, Outside Bar Bank, and any other cash bags used during your shift.

• Perform daily inspections of all restaurant areas to ensure that they are clean and attractive. Assign cleaning/maintenance tasks to FOH staff as needed to maintain upkeep.

• Be proficient in all POS functions and reservation systems. Suggest revisions as needed to improve efficiencies.

• Maintain daily Avero Manager Log for each of your shifts. Be up-to-date with reviewing the Manager Logs for other managers’ shifts.

• Comply with all health and safety regulations to ensure the well-being of all guests and staff alike at all times. Communicate and address any potential hazards immediately.

• Perform all other duties as assigned by management.

Qualifications:

• Passion for genuine hospitality
• Strong leadership skills positive role model
• Ability to multitask
• Good sense of business understanding of the restaurant’s needs
• High standards of excellence
• Sufficient knowledge of wine bar information
• Must be up to date on Supervisor CA Sexual Harassment Prevention Training Certificate

• Unshakable work ethic/self motivation
• Solid organization
• Sense of humor, able to maintain a positive workplace culture
• Constant attention to detail
• Ability to work long, labor-intensive hours
• Staying cool, calm and collected during times of stress
• Flexibility with schedule as business demands

Compensation: Depends on Experience, Range from $20-24/hr.

Benefits: Paid Sick Time, Employee Discounts, Health Insurance, Paid Training.

This is an hourly, non-exempt position for purposes of FLSA and California Law.

Please attach your resume. We look forward to hearing from you!

Disclaimer:
This description includes essential functions. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with California law and the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals.

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Employee discount
• Paid time off
• Paid training
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Experience:

• Restaurant: 3 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location