Training Manager

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.

LSF is looking for a talented Training Manager who wants to make an impact in the lives of others.

Purpose & Impact:

The Training Manager provides training, technical assistance, and support to the program in collaboration with the community partners. This position is responsible for the development of training courses appropriate to meet the needs of the Unaccompanied Minor program with staff from a variety of cultural backgrounds. The manager promotes a positive climate of learning and excellence where employees have the opportunity to enhance their professional growth and development. The Training Manager is required to demonstrate advanced skills in communicating with, motivating, training, and evaluating employees. Also is responsible for the coordination of new employee training, registration, shadowing experiences, as well as assessing the progress of all training programs.

Essential Functions:

• Access program training needs by conducting training needs assessments through a review of current program quality data, previous training plans, and any other needs assessment methods identified.
• Creates individual professional development plans to ensure the program meets the employee's individual training needs, in conjunction with the program goals and objectives.
• Develops the Dream Center annual training plan in collaboration with ORR, DCF, and Program Director.
• Collects, analyzes, and reports the outcomes of all training and training plan activities.
• Develop Training Curriculum and update training curriculum as needed. Maintains training materials
  • and repository on LSF Shared Drive
• Creates, identifies, and coordinates the activities of newly hired staff including shadowing experiences, compliance with training requirements, and opportunities for on-the-job training.
• Conducts training sessions for program staff regularly.
• Reviews, monitors, updates, and tracks program performance reports to ensure development activities and training are aligned programmatically with the performance standards.
• Coordinate and/or facilitates the 45-hour childcare state-mandated training for staff parents.
• Coordinate and/or facilitates the 40-hour DCF and ORR pre-service mandated training.
• Coordinate training opportunities for program and staff to meet their professional development needs.
• Maintains all training records and files to ensure they are up-to-date and accurate.
• Working with directors, managers, and supervisors to update employees’ professional development plans as it pertains to requests, completion of goals, and one on one meetings. Works in collaboration with Human Resources to identify those professional development plans received or incomplete to update the Program Director for ongoing monitoring.
• Provide annual training reports by individual staff members to Human Resources of Program staff training hours and activities. Reports will be provided upon request in the event of an audit or file review.
• Works with colleges and universities to assist employees with their education needs.
• Assesses, participates in procurement, and selects any outside vendors that may be used.
• Attends all required staff training opportunities and is deemed necessary by the Program Director.
• Maintains strict confidentiality concerning children, sponsors, and staff by established policies and procedures.
• Performs other related duties as assigned.
• Develops training and staff development plans with each new staff person in collaboration with the unit supervisor(s).
• Participates in agency CQI activities as required.

Other Functions:

Note: The duties above are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the assigned area of responsibility, incumbents in the position may perform some or all of the activities described above.

Physical Requirements:

• Must be able to sit and work in front of a computer/video display screen for extended periods. Reasonable accommodation may be made for otherwise qualified persons with disabilities.
• Travel as needed for training, conferences or to transport UAC to destinations within the U.S.

Education:

• A Bachelor’s degree required in the field of Education, Social Service, or related field required.

Experience:

• Two years of experience providing training for adult learners, including making presentations to small and large groups, designing lesson plans, and mentoring staff on professional development needs. UC and ORR experience preferred.
• Bilingual preferred: English/Spanish or English and other languages present in the local area.
• Successful completion of a Level II background screening, local criminal record check, and drug screening before hiring.

Knowledge, Skills, and Abilities:

• Knowledge of ORR performance standards.
• Knowledge of local customs, cultures, languages, and resources helpful.
• Knowledge of adult learning techniques.
• Math skills needed to calculate figures and amounts such as discounts, percentages, and overtime.
• Computer skills to produce and interpret graphs, charts, spreadsheets, and other mathematical reports.
• Ability to define problems, collect data, establish facts, and draw valid conclusions; make recommendations and develop implementation strategies.
• Ability to communicate effectively verbally and in writing.
• Ability to interpret agency, federal and state laws about the program.
• Ability to speak before groups of individuals and lead employees and volunteers.
• Ability to plan and direct activities to write goals and objectives.
• Exceptional organization skills and attention to detail are required and the candidate must be able to meet designated deadlines.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Skills:

• Excellent Public Speaking skills.
• Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel).
• Must be able to work a flexible work schedule.

Other

• Must be at least 21 years of age at the time of hire.

Amazing benefits package including:

• Medical, dental, and vision
• Teledoc (24/7 access to doctors via phone and video)
• Employee Assistance Program (EAP)
• Long-term disability
• Employer paid life insurance (1X salary), AD&D
• Health and dependent care FSA
• 13 paid holidays 1 floating holiday
• Generous PTO policy
• 403(b) Retirement plan with 3% discretionary employer match
• Tuition reimbursement

Additional Voluntary Benefits

• Short-term disability
• Group life insurance
• Accident, critical illness/Cancer, and hospital policy
• Legal Shield coverage

Lutheran Services Florida embraces diversity, equity, and inclusion in all business practices. LSF is proud to be an equal opportunity employer.