What are the responsibilities and job description for the General Manager position at LUV Car Wash Group, LLC?
We are seeking an experienced General Manager to oversee on-site operations at our car wash site.
GENERAL SUMMARY OF DUTIES: The General Manager (GM) is responsible for all site operations including recruiting of staff, site safety, facilities management, customer-service, driving sales, site compliance and the development of the car wash team.
PHYSICAL DEMANDS: The ability to lift 25/50/80 pounds regularly, respond quickly to sounds, move safely over uneven terrain or in confined spaces, see clearly and respond to dangerous situations, safely climb ladders while carrying 40 pounds or more, work in extreme weather and wear PPE correctly throughout the day.
ESSENTIAL FUNCTIONS:
Recruit, train, coach and develop all teammates.
Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements.
Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
Partner with People Services on disciplinary issues including investigations and terminations.
Partner with Market Leader to drive local volume and sales through strategic community outreach and marketing efforts.
Check LUV GM email regularly and respond to all emails in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
Partner with Market Leader on budget planning and forecasting.
Review DRB reporting and submit payroll information for all employees on time. Cross-reference and review payroll before submission to ensure 100% accuracy and guarantee all teammates are accurately paid for hours worked.
Ensure teammates are always using prescribed sales scripts and guide-on procedures.
Ensure the site is operating safely and in compliance with all regulatory, local, state and federal laws/regulations.
Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
Create weekly schedule and manage site labor to LUV Car Wash standards.
Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
Handle all customer issues/complaints. Work with Market Leader to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
Partner with Facilities Market Leader and maintenance team to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site down time.
Perform other duties as assigned.
Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.
EDUCATION: HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.
EXPERIENCE: Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus. Moderate proficiency in MS Office, including Excel, required.
REQUIREMENTS:
Excellent verbal and written communication skills.
Hospitality / restaurant Management preferred.
Strong organizational skills and ability to prioritize.
Passionate about creating genuine connections with team members and providing excellent customer service.
SUPERVISES: Assistant General Manager(s), Hourly Teammates
FLSA STATUS: Exempt
GENERAL SUMMARY OF DUTIES: The General Manager (GM) is responsible for all site operations including recruiting of staff, site safety, facilities management, customer-service, driving sales, site compliance and the development of the car wash team.
PHYSICAL DEMANDS: The ability to lift 25/50/80 pounds regularly, respond quickly to sounds, move safely over uneven terrain or in confined spaces, see clearly and respond to dangerous situations, safely climb ladders while carrying 40 pounds or more, work in extreme weather and wear PPE correctly throughout the day.
ESSENTIAL FUNCTIONS:
Recruit, train, coach and develop all teammates.
Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements.
Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
Partner with People Services on disciplinary issues including investigations and terminations.
Partner with Market Leader to drive local volume and sales through strategic community outreach and marketing efforts.
Check LUV GM email regularly and respond to all emails in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
Partner with Market Leader on budget planning and forecasting.
Review DRB reporting and submit payroll information for all employees on time. Cross-reference and review payroll before submission to ensure 100% accuracy and guarantee all teammates are accurately paid for hours worked.
Ensure teammates are always using prescribed sales scripts and guide-on procedures.
Ensure the site is operating safely and in compliance with all regulatory, local, state and federal laws/regulations.
Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
Create weekly schedule and manage site labor to LUV Car Wash standards.
Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
Handle all customer issues/complaints. Work with Market Leader to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
Partner with Facilities Market Leader and maintenance team to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site down time.
Perform other duties as assigned.
Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.
EDUCATION: HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.
EXPERIENCE: Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus. Moderate proficiency in MS Office, including Excel, required.
REQUIREMENTS:
Excellent verbal and written communication skills.
Hospitality / restaurant Management preferred.
Strong organizational skills and ability to prioritize.
Passionate about creating genuine connections with team members and providing excellent customer service.
SUPERVISES: Assistant General Manager(s), Hourly Teammates
FLSA STATUS: Exempt
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