General Manager (GM)

We are seeking an experienced General Manager to oversee on-site operations at our car wash site.

The General Manager (GM) is responsible for all site operations, including recruiting staff, site safety, facilities management, customer service, driving sales, site compliance, and the development of the car wash team.

BENEFITS:

PTO

Health Insurance

Vision

Dental

401K w/company match

Life Insurance

BONUS

Employee Discounts & Free Washes

PHYSICAL DEMANDS: The ability to lift 25/50/80 pounds regularly, respond quickly to sounds, move safely over uneven terrain or in confined spaces, see clearly and respond to dangerous situations, safely climb ladders while carrying 40 pounds or more, work in extreme weather and wear PPE correctly throughout the day.

ESSENTIAL FUNCTIONS:

Recruit, train, coach, and develop all teammates.

Ensure compliance with LUV onboarding, orientation, and training processes for all new teammates. Stay up to date on all process changes and enhancements.

Provide ongoing development, coaching, and counseling to AGMs and high-potential hourly teammates.

Partner with People Services on disciplinary issues, including investigations and terminations.

Partner with Market Leaders to drive local volume and sales through strategic community outreach and marketing efforts.

Check LUV GM email regularly and respond to all emails in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.

Partner with Market Leader on budget planning and forecasting.

Review DRB reporting and submit payroll information for all employees on time. Cross-reference and review payroll before submission to ensure 100% accuracy and guarantee all teammates are accurately paid for hours worked.

Ensure teammates are always using prescribed sales scripts and guide-on procedures.

Ensure the site is operating safely and in compliance with all regulatory, local, state, and federal laws/regulations.

Create genuine connections with customers and foster relationships through superior customer service to build membership sales.

Create a weekly schedule and manage site labor to LUV Car Wash standards.

Walk the site throughout the shift to ensure the site is operating safely, efficiently, and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.

Handle all customer issues/complaints. Work with Market Leader to resolve all issues in a timely manner that results in positive outcomes and customer retention.

Partner with the Facilities Market Leader and maintenance team to ensure all equipment is properly maintained, and safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.

Perform other duties as assigned.

The job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

EDUCATION: HS Diploma or equivalent preferred.

EXPERIENCE: Minimum of three (3) years of management experience is required. Management in restaurants or hospitality is highly preferred. Experience in the car wash or automotive industry a plus. Moderate proficiency in MS Office, including Excel, is required.

REQUIREMENTS:

Excellent verbal and written communication skills.

Hospitality / restaurant Management preferred.

Strong organizational skills and ability to prioritize.

Passionate about creating genuine connections with team members and providing excellent customer service.

SUPERVISES: Assistant General Manager(s), Hourly Teammates

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Car wash: 3 years (Preferred)

Work Location: One location

Salary : $45,000 - $-1