Sales Operations Coordinator

Requisition ID: 728783
Position:Full-Time
Total Rewards: Benefits/Incentive Information

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.

GENERAL FUNCTION

The Sales Operations Coordinator acts as the liaison between the Account manager and all internal departments (Customer Service, Logistics, Planning, Credit, IT, Marketing, Product) inside the Port Washington/Atlanta warehouse and is responsible for coaching the customer service team in following-up and resolving customer requests and issues.

MAJOR DUTIES AND RESPONSIBILITIES

• Coordinates and ensures processing of specific request (sales reports or tracker, UPC codes, pictures, MBO etc….)
• Partners with the Account Management teams to address and resolve all issues regarding customer billing issues, PO and shipping.
• Liaises with credit department to address all credit-related customer issues as required by the Account Manager.
• Researches, resolves and responds to questions regarding invoice discrepancies and accounts on credit hold.
• Interacts with each and every department on behalf of the Account Manager to filter all requests received and distribute accordingly. Collects back response and information and provides to the respective manager.
• Collects orders from Account Managers and interacts with Customer Service to ensure orders are being processed in a timely manner from the Account Managers.
• Works with Allocation Manager and Distribution Center to ensure timely shipping of orders.
• Works with Credit Department to remove credit holds, retrieve payment information needed (status of account, pay now, past due, etc.).
• Works with Customer Maintenance to update/change/revise any detail to the profile of the customer (ie: bill to/ship to addresses, contact info, billing terms, all specifications of the customer).
• Works with Distribution to open/close new accounts, approval for brands, and saturations to carry lines in specific territories.
• Works with Discount and Commissions Department to ensure customer receives correct discounts as well as billing documents are accurate.
• Works with Inventory Planning to provide current status of sku’s (new, limited editions, obsolete). Performs transfers of inventory and daily/weekly allocations to maximize fill rates of orders.
• Works with BI to generate weekly/daily/monthly/recurring reports.
• Resolves Grid and/or Pricing Issues.
• Provides RA to the Account Managers.
• Monitors the forecast daily and coordinates its weekly achievement.
• Provides UPC information to the Account Managers for their customers.
• Coordinates invoice copies and order updates to the Account Managers.

BASIC QUALIFICATIONS

• Associates Degree
• 2 years related work experience
• Strong PC skills; proficient in Outlook, Excel, Word and PowerPoint, Internet;
• Excellent verbal and written communication skills
• Ability to work independently and multi-task with limited supervision
• Attention to detail and accuracy
• Takes initiative
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business Administration or related field
• Past experience with retail or buying
• SAP knowledge
• Supply knowledge and EDI
• GXS Catalogue knowledge
• Microsoft Access experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.