Job Posting for Director of Rooms at LUXE Hotels

Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel! We are the ONLY AAA Four Diamond hotel in our competitive set and the only one near Brentwood and Bel-Air.
The Luxe Sunset Blvd Hotel is currently looking to add a Director of Rooms :to our team. When you join the Luxe family, you are joining a world of possibility!

A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard hotel provides an oasis of elegance and style by welcoming guests to one of the most distinguished addresses in all of California. Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and Skirball Cultural Center, our convenient location makes it easy to access the best of LA.

Department: :Operations
Accountable To: :Ownership
Status: :Exempt
Rate: $93,000 - $102,500 (Employer est.):

Primary Objective:
Maximize hotel revenue and customer satisfaction by revenue management and leading the Front Office, Housekeeping and Maintenance departments in accordance with the standards of the Luxe Sunset Boulevard Hotel.
Areas of Accountability:

The Director of Rooms will be tasked with executing programs designed to meet performance metrics linked to revenue generation and create programs designed to increase excellence in experience and service

He/she will be able to continue a culture of hospitality in line with Luxe standards

Manage day to day rooms operations to ensure exceptional guest service and experience

Manage day to day rooms operations to ensure exceptional cleanliness standards are met

Manage the rooms departments including the Front Office, Housekeeping/Services, Maintenance to maximize revenues.

Work closely with rooms department managers to control costs

Hold pre-shift meetings with rooms management teams

Prepare daily activities and review any variations with management and staff

Set expectations to staff and how them accountable

Ensure shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy

Communicate daily with department managers and MOD and pass on pertinent information

Consistently monitor the performance of associates on an on-going basis and provide feedback

Reward, discipline and document associate performance and provide timely counseling

Address associate complaints and resolve problems

Supervise the staff and handle any associate situation

Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff

Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates

Ensure staff is properly groomed and uniformed at all times

Ensure work area cleanliness is maintained at all times

Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel

Maintain close control and inventory of uniforms, supplies, and equipment

Prepare and post weekly schedules in accordance to guest needs and staff availability

Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department

Ensure Service Excellence Standards are in place

Maintain a complete and accurate set of logs

Prepare and submit accident or injury reports when needed

Be a Team Player and encourage the teamwork attitude among staff

Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner

Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws

Plan, assign and direct work of associates

Prepare payroll

Promote open channels of communication between all hotel departments

Assist in safety and maintenance by tracking items in GXP for relevant department

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.

Adheres to company policies and procedures.

Attends work as scheduled.
Follows hotel’s dress and grooming standards.
Minimizes safety hazards by following all safety rules and procedures.

At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.

Qualifications:

High School Diploma or equivalent

Must have 5 years varied management experience in the hospitality industry

Bachelor’s degree or equivalent combination of education and experience; 5 year(s): Hotel Experience

Training

Teamwork

Problem Solving

Multi-Tasking

Customer Service

Critical Thinking

Conflict Resolution

Leader: Inspires teammates to follow them

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Physical Requirements:

Pushing/Pulling: Average weight 30lbs constantly
Lifting/Carrying: Average weight 30lbs constantly
Standing/Walking: Occasionally. Sitting the majority of scheduled shift
Kneeling/Crawling: Occasionally. Completing tasks throughout the hotel
Reaching: Occasionally

Luxe Hotels is proud to be an Equal Opportunity Employer.

About Luxe Hotels::
The Luxe independent hotel group is a privately held company, headquartered in Los Angeles, California, boasting a portfolio of luxurious boutique hotels, resorts and inns located around the world.
Although Luxe is the brand name of our Hotels, “Luxe” is really an experience, built around ideals of timeless hospitality, innovative services and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Every person that enters our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and who desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared-for and known, when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded. Meeting their needs is only the beginning of what we do to make them feel like they belong.

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$51,740 - $76,025

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