What are the responsibilities and job description for the Front Desk Manager position at Luxury Seaside Resort?
We are looking for a Front Desk Manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate front desk activities, including calls, registration, weekly planning and more. As a Front Desk Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and requirements are met
Skills
- Proven work experience as a Front Desk Manager or similar role
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- Associates Degree; additional certification is a plus
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Weekend availability
COVID-19 considerations:
Proof of vaccination or exemption must be provided.
Ability to commute/relocate:
- Cape May, NJ 08204: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your expected salary?
Education:
- Associate (Preferred)
Experience:
- Opera Cloud: 1 year (Preferred)
- Front Desk Supervisory/Managerial: 1 year (Preferred)
- Customer/Guest service: 5 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $39,200 - $49,600