Receptionist

M&S Pharmacy- Full-Time Receptionist
Store Hours

M-F: 9-6

Sat: 9-1

Sun: closed

Job Description

Wage: $15.00/hr

Qualifications:
Customer Service experience
Understanding of phone etiquette

Please contact us through this posting.

M&S Pharmacy

M&S Pharmacy is part of an employee-owned company, Ark Pharmacies, based in Nacogdoches, Texas. Each of the member pharmacies of Ark have a rich tradition steeped in a focus on compassionate customer service and desire to continually improve.

The Ark Pharmacies vision:

We are a culture with compassionate customer service at every level.

We are seeking a full-time cashier that will join an established team of incredible folks that want to grow and improve. This person must be one who is a team-player, willing to contribute to building the culture, and willing to go above and beyond to take care of customers.

Essential job duties

• Consistently models our core values.
• Provides exceptional customer service according to the customer core process and company mission.
• Answers phone calls in a warm and friendly manner.
• Able to operate phone hardware (phone, headset, etc.) and transfer calls according to the phone software capabilities.
• Efficiently answers customer questions.
• Understand the general pharmacy workflow, hours of operation, delivery run times, services provided (vaccinations, etc.) and is able to clearly communicate these to customers.
• Able to quickly determine if customer question is outside the scope of a receptionist’s knowledge and forwards the customer phone call to the appropriate employee in the pharmacy (pharmacist question versus technician question, etc.).
• Able to operate Pharmacy Software Operating System (ComputerRx, Pioneer, etc.) and perform minimal tasks.
• Able to add note to prescription for workflow to see while filling prescription.
• Able to take contact information for phone inquiries regarding donation solicitation, flyer display requests, etc. and provides information to PIC or marketing department that day.
• Responsible for filing prescription hard-copies according to Texas State Board of Pharmacy and Federal requirements.
• Maintain reception area in a clean and tidy manner at all times.
• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, printer, and a computer.
• Sort and distribute incoming mail.
• Scan and file invoices or other miscellaneous documents as determined by PIC.
• Able to learn the brand name, generic name, and drug classes of the top 200 drugs in retail pharmacy.
• Meet metrics as determined by PIC and Leadership Team and works with management to troubleshoot and problem solve when not meeting metric goals.
• Attend level 10 meetings or acquires necessary information via communication from PIC.
• Demonstrate understanding of Accountability chart.
• Maintain a safe and clean pharmacy by complying with pharmacy policies & procedures as well as state and federal regulations.
• Able to locate important pharmacy documents and records required to be kept on the premises.
• Protect patients and employees by adhering to FWA and HIPAA training and protocols.
• Complete on-boarding and annual compliance training.
• Other duties as assigned; Job duties may vary by location.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Application Question(s):

• We perform background checks, is there anything you would like to let us know prior to us running the background check?
• If hired, how long are looking to stay in the position for?
• We are offering 15.00/hr as a starting wage. Is that something you are ok with?

Experience:

• receptionist: 1 year (Preferred)

Work Location: One location